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About the Role

VERG Brooklyn is seeking a detail-oriented and customer-focused Customer Service Representative to manage client financial aspects and enhance the client experience at their 24/7 emergency and specialty veterinary practice.

Responsibilities

• Deliver exceptional customer service at all times.
• Take initiative to maintain a clean working environment.
• Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital.
• Mediate client concerns with compassion and empathy.
• Manage financial transactions including invoicing, cash handling, and end of day reporting.
• Discuss payment options and policies with clients.
• Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable.
• Perform other duties as needed and which make a positive impact on the practice and company.
• May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned.

Requirements

• High school diploma or equivalent is required.
• Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software.
• Previous customer service experience required, preferably in a veterinary environment.
• Shows a commitment to professional development and continual improvement.
• Possesses strong listening and communication skills.
• Has confidence in decision making and problem solving.
• Capable in conflict resolution and diffusing situations.

Skills

• Basic technical skills
• Customer service skills
• Computer and software skills
• Word
• Outlook
• Office management systems and software
• Instinct (plus)
• Listening skills
• Communication skills
• Decision making
• Problem solving
• Conflict resolution
• Diffusing situations

Location

• Brooklyn, NY

Work Type

• Full-time

Experience Level

• Some experience or understanding of basic technical skills and customer service skills
• Experience in the field is ideal, but not required
• Previous customer service experience required

Education Level

• High school diploma or equivalent

Salary/Compensations

• $21—$27 USD

Benefits

• Competitive compensation
• Flexible scheduling
• Medical, Dental, Vision & Life Insurance
• FSA and HSA options (with company contributions)
• Interest-free health and veterinary payment account
• 401k with company match
• Paid time off + floating holidays
• Uniform allowance
• Petcare/veterinary service discounts

About the Company

• VERG Brooklyn is a leader in 24/7 advanced emergency and specialty veterinary care, dedicated to delivering state-of-the-art medicine across multiple in a diverse, team-oriented environment.
• Our commitment to training and Medical Advancement means you’ll have the opportunity to grow your skills and knowledge as well as providing a path for advancing your career.
• At each shift, you’ll find colleagues ready to work together — we’ll be here when you need an extra hand, a moment to laugh, or a shoulder to cry on.
• We’re committed to offering a benefits package that supports your life and wellbeing and thanks you for the care you give our patients every day.
• Our website: https://www.verg-brooklyn.com/
• Our FB Page: https://www.facebook.com/VERGBrooklyn/

Equal Opportunity

• VERG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.