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About the Role

The App Squad owns the Charlotte Tilbury mobile app experience across iOS and Android. The ambition is to make the app the highest-value digital channel for routine, loyalty, and exclusive demand, helping customers discover, decide, and buy with confidence while creating reasons to return through personalized utility, exclusive access, and engaging beauty experiences. We are looking for a Product Manager to join the squad on a fixed-term maternity-cover contract. You will own the product direction and day-to-day product leadership for the app, translating company and digital priorities into a measurable roadmap with well-framed opportunities, aligned to squad OKRs. You will balance customer value, commercial impact, experience quality, and delivery feasibility, with accountability for outcomes rather than simply shipping features. You will work closely with Digital Product Design, Engineering, and Delivery Managers, shaping work together early and driving it through delivery. You will also collaborate with Data, CRM, Loyalty, Trading, Marketing, Creative, Customer Care, and other Product Managers to deliver coherent app experiences and make informed trade-offs. As maternity cover, you will provide continuity for the squad and support a thoughtful transition at the end of the contract.

Responsibilities

Own and communicate the App Squad's product strategy, OKRs, and roadmap across iOS and Android, driving app contribution, customer value, retention, loyalty engagement, and a lower-friction path to purchase.
Frame and prioritize opportunities using an explicit value hypothesis: the customer behavior to change, mechanism KPI, Product and P&L outcomes, expected impact, timing, confidence, feasibility, and intended learning.
Lead evidence-based discovery and partner with Digital Product Design from the outset, co-owning the problem while bringing together analytics, research, customer feedback, commercial context, and experience insight.
Work closely with Engineering and Delivery Managers to turn shaped opportunities into credible delivery plans, align milestones and dependencies, manage risks, remove blockers, and maintain delivery confidence.
Balance strategic bets and optimization with platform health and foundational capabilities, making scope, sequencing, and opportunity-cost trade-offs explicit.
Define success measures, guardrails, and instrumentation with Data and Engineering, using A/B tests, prototypes, usability testing, phased rollouts, or post-launch reviews where they improve decision quality.
Drive launch readiness with Design, Engineering, and Delivery Managers, protecting the intended customer outcome and experience quality while managing scope and timing responsibly.
Close the loop after launch by reviewing KPI movement and customer signals, then recommending whether to iterate, scale, stop, or move on.
Create a clear product narrative for stakeholders, share context transparently, clarify decision rights, and escalate disagreements with options, trade-offs, and a recommendation.
Provide continuity throughout the fixed-term cover, keeping roadmap rationale, decisions, risks, learnings, and commitments well documented for an effective handover.

Requirements

Proven Product Management experience delivering and improving consumer-facing digital products, with meaningful ownership of a native mobile app across iOS and Android.
Strong outcome-led product practice and commercial judgment: setting OKRs, defining KPI stacks, framing value, prioritizing opportunities, and linking product metrics to revenue, retention, or customer value.
Experience using product analytics, customer insight, and experimentation to make decisions, define success criteria, and evaluate impact after launch.
A track record of working with Product Design, Engineering, and Delivery Managers in a cross-functional squad, shaping early and navigating scope, quality, technical, dependency, and delivery trade-offs.
Strong understanding of mobile product delivery, including release planning, app-store considerations, instrumentation, performance, stability, accessibility, and privacy.
Excellent communication and stakeholder-management skills, with the ability to turn complexity into a clear narrative, make ownership explicit, and influence across disciplines and seniority levels.
Sound judgment in ambiguity, customer obsession, and a high bar for coherent, intuitive, and inclusive mobile experiences.
Highly organized and dependable, with the ability to retain context, provide continuity, and manage a smooth maternity-cover handover.

Skills

Mobile product craft
Commercial judgement
Collaborative leadership
Product analytics
Customer insight
Experimentation
Mobile product delivery
Release planning
App-store considerations
Instrumentation
Performance
Stability
Accessibility
Privacy
Communication
Stakeholder management

Location

Global

Work Type

Hybrid
Fixed-term contract

Experience Level

Product Management experience

Benefits

25 days holiday (plus bank holidays)
Additional day to celebrate your birthday
Inclusive parental leave policy
Pension
Life assurance
Medicash
Employee Assist Programs
Regular social connects with colleagues
Dog friendly days and spaces
Generous product discount and gifting

About the Company

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves.
With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.
Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day.
Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC.
Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech.
As we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.
Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive.
We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.
Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
We’re a hybrid model with flexibility, allowing you to work how best suits you.
At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves.
We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team.
A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Equal Opportunity

If you need support or would like to apply through an alternative method, please contact us at recruitment@charlottetilbury.com