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About the Role
We are seeking a versatile and highly analytical Associate Director, Commerce Operations to join our Amazon squad. This hybrid role requires seamless flexibility between strategic planning and deep operational troubleshooting, collaborating with the Retail Services Lead to translate client business performance into actionable recommendations and provide guidance on Amazon growth priorities.
Responsibilities
- Provide day-to-day strategic support, bringing commercial context and clarity to complex business results, marketplace trends, and operational issues.
- Advise on priorities across promotions, content, catalog, availability, and retail execution, delivering proactive recommendations to drive performance and growth.
- Guide best practices for catalog setup, product content (PDP optimization, A+ Content, imagery), variation structures, and retail readiness.
- Conduct holistic audits of marketplace operations, analyzing and presenting findings on in-stock availability, PO rejection rates, missed sales, and SKU-level profitability.
- Partner with commerce managers to resolve complex operational scenarios, catalog errors, and suppressions, establishing clear escalation paths for platform hurdles.
- Provide strategic interpretation of Amazon performance data, explaining what is happening, why it matters, and what should happen next.
- Connect core retail metrics—such as sales, traffic, conversion, share of search, and buy box performance—directly to broader client business goals.
- Proactively identify emerging risks and growth opportunities by evaluating retail drivers beyond raw data, including promotional support, content quality, and operational friction.
Requirements
- 5-8 years of experience managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency setting.
- Ability to interpret complex data and turn performance trends into actionable recommendations, leveraging strong commercial judgment to connect Amazon execution to business outcomes and present comfortably to client stakeholders.
- Deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
- Highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets.
- Ability to pull raw data (Purchase Orders, Weeks of Cover, Traffic) and turn it into highly visual, executive-ready presentations that highlight "lost opportunities" and clear next steps.
Skills
- Commerce Operations
- Amazon Vendor Central
- Amazon Seller Central
- Strategic Planning
- Operational Troubleshooting
- Retail Services
- Commerce Management
- Promotion Strategy
- Catalog Optimization
- Retail Readiness
- Supply Chain Efficiencies
- Commercial Acumen
- Data Interpretation
- Reporting
- Excel
- Data Synthesis
- Storytelling
Work Type
- Hybrid
Experience Level
- Associate Director
Salary/Compensations
- $75,000—$180,000 USD
Benefits
- Competitive benefits package
About the Company
- WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on, leading clients in business transformation and marketing modernization.
- Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets.
- WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.
- VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.
- WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth.
Equal Opportunity
- WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.