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About the Role

As an Administrative Assistant in our Patient Care Access Center, you are one of the most important points in a personal journey to a better life, being the first person they will interact with at Spectrum Health. Your workday will offer you the chance to provide exceptional customer service to promote a sense of belonging and compassion to people experiencing a life crisis. Your ability to connect with people will be a step towards better mental health and their recovery journey!

Responsibilities

Provide exceptional customer service
Engage people over the phone
Link new clients with the right service
Perform insurance verification

Requirements

High School Diploma, GED or equivalent
Some experience in a related field
Strong interpersonal skills
Ability to multitask in a fast-paced environment
Excellent attention to detail
Dependability and flexibility, including availability to work some evenings until 7pm
Knowledge and understanding of basic computer skills
Reliable transportation

Skills

Customer Service
Skills to engage people over the phone
Strong computer & multitasking skills
Insurance verification

Location

227 Thorn Avenue, Orchard Park, NY
Partially-remote

Work Type

Partially-remote
Full-time

Education Level

High School Diploma
GED

Salary/Compensations

$16.00/hr - $19.00/hr

Benefits

Industry leading healthcare benefits
Flexible Spending and Health Savings Accounts
401K
Opportunity to work from home
11 paid holidays
Flexible work schedules
Up to 30 days of time off after a few years of service
Free Life Insurance
Growth and promotional opportunities
Access to trainings

About the Company

Spectrum Health and Human Services offers a variety of human services to help empower individuals and families as they navigate behavioral, emotional, and substance-related challenges.
Services include outpatient counseling, housing services, case management, and crisis response.
Offers personalized care and meaningful opportunities for growth, healing, and improved quality of life.