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About the Role

The Property Manager I is responsible for the oversight and daily operations of a 134-unit apartment community, including managing rentals, move-ins, lease renewals, and ensuring financial, operational, and resident service goals are met.

Responsibilities

• Manage leasing practices, Fair Housing Act compliance, lease terms, and landlord/tenant law.
• Handle eviction and collection processes.
• Provide proactive customer service and resolve resident complaints.
• Liaise between residents and maintenance staff for timely repairs.
• Collect monthly rents and other income, monitor delinquency, and take remedial steps.
• Understand economic impacts of vacancies and turnover.
• Drive revenue growth through market rent, renewal rent, concessions, upsells, and ancillary income.
• Assess credit risk based on applicant qualifying guidelines.
• Manage delinquency through outreach efforts.
• Complete weekly/monthly reports and apply collected information to business decisions.
• Oversee marketing efforts, monitor traffic, and pursue resident leads.
• Qualify prospective residents and secure appointments.
• Show apartments enthusiastically, emphasizing selling points and creating urgency.
• Train, motivate, and supervise site staff to achieve operational goals.
• Manage performance, celebrate successes, provide corrective action, hold staff accountable, and communicate goals.
• Communicate and uphold company policies and procedures.
• Oversee capital improvement projects, keeping residents informed and working with the Maintenance Supervisor.
• Regularly inspect buildings, grounds, and vacant units.
• Coordinate with maintenance staff, contractors, and vendors for repairs.
• Complete reports on traffic, occupancy, work orders, vacancy, capital improvements, and property inspections.
• Perform other duties as assigned.

Requirements

• Minimum of three (3) years of supervisory experience.
• Minimum of four (4) years property management experience or equivalent.
• Strong salesmanship skills.
• Excellent interpersonal skills, including negotiation, listening, and managing prospect/resident relations.
• Excellent organizational, planning, and multitasking skills.
• Advanced knowledge of Microsoft Word, Excel, and Outlook.
• Ability to be at work regularly and on time.
• Valid driver's license and clean driving record.
• Reliable transportation required.
• Ability to work weekends or extended hours as required.

Skills

• Leasing Practices
• Fair Housing Act
• Lease Terms and Landlord/Tenant Law
• Eviction & Collection Processes
• Customer Service
• Revenue Management
• Marketing
• Performance Management
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Property Management Software (Timberline, Yardi, Real Page etc.)

Location

• Onsite

Work Type

• Full-time

Experience Level

• 3+ years supervisory experience
• 4+ years property management experience

Benefits

• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• LTD Insurance
• Vision Insurance
• Flex Spending Plans
• 401(k) Match
• Paid Time Off
• Employee Assistance Program
• Apartment Discount