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About the Role
Lake Country Veterinary Care is seeking a full-time individual for a dual role combining Front Desk Receptionist and Veterinary Assistant duties. This position offers variety by balancing client interaction with hands-on animal patient support. The ideal candidate is customer-service oriented, reliable, and passionate about animal care.
Responsibilities
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
- Assist veterinarians and vet techs during examinations, treatments, and surgeries.
- Handle and restrain animals safely and compassionately.
- Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces.
- Perform basic laboratory tests, such as collecting blood, urine, and stool samples.
- Administer medications and vaccinations under the supervision of a veterinarian.
- Feed, bathe, and exercise animals as needed.
- Maintain accurate medical records.
- Communicate with pet owners about their pets’ care, treatment plans, and follow-up visits.
- Clean and maintain the clinic, including stocking supplies and ensuring a safe and sanitary environment.
Requirements
- Previous experience as a veterinary receptionist or medical office assistant preferred.
- Strong organizational and multitasking skills.
- Ability to maintain a calm, professional, and positive demeanor.
Skills
- Customer service
- Animal care
- Veterinary terminology
- Pet behavior
- Vaccination protocols
- Basic lab tests
- Common diseases
- Handling and restraining animals
- Medical record maintenance
- Communication with pet owners
Location
- Central New York
Work Type
- Full-time
Experience Level
- Based on candidate's skills, experience, and qualifications
Salary/Compensations
- $16.00-$18.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan
- Professional development opportunities
- Employee pet discount
About the Company
- Lake Country Veterinary Care is a multi-doctor small animal general practice located in the beautiful Finger Lakes of Central New York.
- Our primary focus is preventive and wellness care for companion animals, with advanced capabilities including imaging, soft tissue surgery, dental procedures, pain management, and integrative medicine.
- The practice has served its community for over 35 years, emphasizing quality medicine and exceptional staff.