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About the Role

The Manager, Premium Food & Beverage Operations is responsible for the operational management of Premium Food & Beverage outlets and events, ensuring an exceptional guest experience by driving team performance. This role involves collaborating across functions to achieve business results in a fast-paced environment.

Responsibilities

• Sets direction for supervisory team and front-line staff to ensure consistency of guest experience within suites and F&B outlets.
• Oversees event-related operations of designated areas, including supervision of non-F&B event-related staff.
• Tracks sales trends and recommends adjustments to maximize departmental profitability and keep F&B offerings current.
• Proactively identifies and implements solutions to departmental challenges and responds to service breakdowns immediately.
• Coordinates daily labor activities, ensures proper staffing levels, assigns employees, and manages breaks.
• Maintains physical inventory of food, beverage, and disposable products, implementing systems to mitigate waste and monitor costs.
• Inputs inventory counts and reviews with Finance on a monthly basis.
• Collaborates with other departments to execute initiatives and ensure compliance with city and state regulations.
• Focuses on beverage-focused initiatives, including cocktail and wine development across all Premium outlets.
• Completes and submits payroll accurately according to Company guidelines and deadlines.
• Serves as a liaison between the Premium Services division and ground operations.
• Partners on the full-cycle recruitment, hiring, and development of supervisors and front-line staff.
• Conducts interviews, selects candidates, onboards new hires, provides continuous feedback, and identifies training opportunities.
• Conducts periodic meetings with supervisors and team leads covering Department of Health guidelines, cleanliness, service and product changes, and Company communications.
• Maintains a high level of integrity and role models a positive attitude and adherence to Company objectives.
• Ensures all team members are engaged, upbeat, and delivering an exceptional guest experience.
• Supervises Premium F&B Operations Supervisors.
• Provides exceptional experiences for guests, partners, and team members, adhering to appearance and presentation guidelines.

Requirements

• 5-8 years of Food & Beverage management experience, including oversight of fine dining and catering/suites within an entertainment venue or hotel.
• Proficiency in Point of Sale (POS), purchasing, and inventory systems.
• Experience managing budgets and resource allocations.
• Successful track record measuring customer satisfaction and loyalty and recommending/tracking improvements.
• Ability to manage cross-functional teams and build collaborative relationships.
• Excellent communication skills and ability to engage with all levels in the organization.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Demonstrated experience coaching, mentoring, and developing staff.
• Ability to monitor performance and hold teams accountable for outcomes.
• Proactive self-starter with proven ability to manage multiple tasks under tight deadlines.
• Comfortable employing sound business judgment to manage conflict and resolve guest concerns.
• Proficiency in Microsoft Office.
• NYC Department of Health and Mental Hygiene Food Protection Certificate required.
• Ability to lift 25 lbs., stand for long periods, and walk long distances.
• Ability to work a flexible schedule including nights, weekends, holidays, and split days off.
• Willing to travel to other venues as needed.

Skills

• Food & Beverage management
• Fine dining
• Catering
• Suites operations
• Point of Sale (POS) systems
• Purchasing systems
• Inventory systems
• Budget management
• Resource allocation
• Customer satisfaction measurement
• Cross-functional team management
• Communication skills
• Coaching
• Mentoring
• Staff development
• Performance management
• Time management
• Business judgment
• Conflict resolution
• Microsoft Office
• Beverage development
• Cocktail development
• Wine development

Location

• Onsite

Work Type

• Onsite

Experience Level

• Management

Education Level

• 60 credit hours of college-level coursework or equivalent experience/certifications/trade school coursework preferred.

Salary/Compensations

• $83,000—$115,000 USD

Benefits

• Robust set of tools and resources for employee development and career advancement.

About the Company

• Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences and forging deep connections with diverse and passionate audiences.
• The Company’s portfolio includes world-renowned venues such as Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, Beacon Theatre, and The Chicago Theatre.
• MSG Entertainment showcases a broad array of sporting events, concerts, family shows, and special events annually.
• The Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, a holiday tradition for over 90 years.

Equal Opportunity

• MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
• MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.