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About the Role

The Shelter Kitchen & Facilities Associate supports the daily operations of the Vera House shelter facility by preparing and serving meals, maintaining kitchen cleanliness, and ensuring a safe and welcoming environment for residents. This role involves client transport, responding to emergencies, and managing difficult client situations with a trauma-informed approach. The ideal candidate is dependable, adaptable, and works well under pressure, maintaining professional boundaries and embracing the Vera House mission.

Responsibilities

Prepare, cook, and serve meals according to planned menus, following all food safety standards.
Wash dishes, sanitize kitchen equipment, and keep food preparation areas clean.
Collaborate with Shelter leadership to purchase and maintain supplies.
Receive, store, and rotate food supplies following proper food handling and agency procedures.
Clean and maintain common shelter areas, bathrooms, offices, and resident spaces.
Prepare rooms for new residents and assist with room turnover to ensure a welcoming environment.
Empty trash and recycling containers and restock cleaning supplies.
Perform routine maintenance tasks and report repair needs to the appropriate staff.
Ensure compliance with health, safety, and sanitation regulations.
Assist with response to the 24-hour crisis line during working hours as needed.
Maintain client database consistent with Vera House practices.
Support needs during emergency or deep-cleaning situations, special events, inspections, and donation deliveries.
Maintain strong professional boundaries, ensuring compliance, ethical, and appropriate interactions.
Perform other duties as assigned to support shelter operations, resident services, and facility needs.

Requirements

Ability to stand, bend, lift/move/operate tools, furniture, and equipment up to 50 pounds.
Prompt response to crisis as well as thorough and consistent follow up.
Must possess a valid New York State Driver’s License to transport clients in a company vehicle.
Completion of a satisfactory background check.

Skills

Knowledge of trauma informed care
Interpersonal skills
Oral communication skills
Written skills
Moderate Microsoft Office Suite knowledge
Demonstrated crisis intervention techniques
Ability to provide trauma informed services
Multitasking ability
Ability to work independently
Organizational skills
Time management skills
Team player approach
Adaptability to demanding situations
Ability to work well under pressure

Location

Area

Work Type

Full Time

Experience Level

1-2 years experience working in human services setting preferred
Experience in food service
Experience in housekeeping

Education Level

High school diploma or equivalent required

Salary/Compensations

$22.00 - $23.00 hourly

About the Company

Vera House, Inc. is a human service agency that provides unconditional care for individuals and families through comprehensive domestic and sexual violence prevention and intervention services.
We believe in collectively serving members of the community and creating an environment of accountability for our services.
We strive to provide our employees with flexible schedules, when possible, a level of autonomy to complete their work, and a culture of belonging.

Equal Opportunity

Vera House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.