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About the Role

As an Owner Services Consultant, you will be the trusted point of contact for Club Wyndham Owners, helping them plan memorable holidays while delivering exceptional service, personalized solutions, and seamless travel experiences. This role supports valued owners and enhances their holiday experiences.

Responsibilities

• Manage inbound enquiries and deliver exceptional customer service across a range of reservation and travel-related requests.
• Assist owners with accommodation bookings and holiday planning.
• Identify opportunities to maximize bookings through tailored holiday solutions, upgrades, and additional travel products.
• Provide professional, accurate, and compliant information to support customer decision-making.
• Manage reservation administration, payments, refunds, and booking accuracy.
• Respond to written owner correspondence in a timely and professional manner.
• Support the resolution of customer concerns and escalate issues when required.
• Work collaboratively with internal teams to deliver a seamless owner experience.
• Contribute to individual and team performance goals while maintaining a high standard of service.

Requirements

• Genuinely enjoy helping others and take pride in delivering outstanding customer experiences.
• Exceptional verbal and written communication skills.
• Customer-first mindset with the ability to build rapport and personalize every interaction.
• Experience in customer service, reservations, travel, hospitality, contact centres, or similar environments.
• Confidence identifying customer needs and recommending relevant products or services.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent organisational and time management capabilities.
• Ability to remain professional, positive, and resilient in a fast-paced environment.
• Sound computer skills, including Microsoft Office applications.
• Strong commitment to teamwork, integrity, and delivering on promises.
• Previous experience in travel, tourism, hospitality, reservations, or sales-focused customer service environments will be highly regarded.

Skills

• Customer Service
• Reservations
• Travel Planning
• Communication
• Problem-Solving
• Time Management
• Microsoft Office

Location

• Remote

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Professional development and career growth opportunities
• Supportive and inclusive team environment
• Employee discounts and travel benefits
• Recognition programs that celebrate success

About the Company

• Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
• We foster a culture built on our values of service, integrity, innovation, and teamwork.
• Hospitality is at the heart of all we do at Travel + Leisure Co.
• We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Equal Opportunity

• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
• If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.