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About the Role

We are looking for a Senior Manager, Fraud Detection – Bilingual, to lead three managers and a large unionized frontline team in a highly operational environment focused on preventing and detecting fraudulent activations, account takeovers, and unwanted call fraud. The role is primarily focused on overseeing real-time activities, reviewing completed work, ensuring the quality and accuracy of investigations, and maintaining strong accountability for all fraud-related decisions. The Senior Manager is responsible for continuously monitoring fraud trends, understanding the root cause of financial losses, and guiding managers through escalations and emerging threats, while working closely with cross-functional partners to resolve operational and work-related issues. Leveraging deep expertise in telecommunications and fraud, this role also aims to recommend improvements to detection tools, processes, and methods to minimize risk exposure and effectively control fraud losses.

Responsibilities

Ability to coach and guide team leads who each own a portion of the portfolio.
Ensures alignment, consistency, and discipline in team execution.
Strong follow-through ability: setting expectations and ensuring work is completed.
Fosters fairness, transparency, and respect for the collective agreement.
Ability to enforce performance standards and develop dashboards aligned with operational expectations.
Skills in managing grievances, attendance issues, and productivity challenges calmly and professionally.
Ability to effectively manage high-volume, high-pressure operations daily.
Uses operational data to prioritize tasks, deploy resources, and adjust controls.
Makes quick, informed decisions when fraud spikes or incidents occur.
Takes ownership of portfolio fraud losses, gaps, and wins.
Establishes a culture of 'we close the loop,' 'we reduce exposure,' and 'we protect the customer experience.'
Ensures recurring issues and process gaps are identified and resolved.

Requirements

Bachelor's degree in management or equivalent experience.
High-volume operational environment.
At least 5 years of experience in a security or fraud-fighting environment.
Strong background in fraud prevention, investigative methods, and operational risk management.
Proven experience working in a fast-paced, metrics-driven, cross-functional environment.
Ability to react quickly to sudden fraud surges, system outages, and new patterns.
Skills in coordinating cross-functional teams during incidents.
Clearly communicates and reports issues when risk exposure is high.
Reads dashboards, alerts, and KPIs quickly and accurately.
Communicates expectations simply, consistently, and clearly.
Ability to inform team members and leaders concisely, and effectively explain operational changes.
Maintains credibility with employees, partners, and management.
Builds and maintains a strong internal network of key stakeholders.

Skills

Fraud prevention
Investigative methods
Operational risk management
Cross-functional coordination
Data analysis
Telecommunications fraud
Risk scoring platforms
Fraud detection tools
KYC/K IDV
Multi-factor authentication
Behavioral rules
Device/IMEI intelligence
SIM/eSIM protection
Change control
Enhanced authentication
Chargeback mitigation
Emerging threat intelligence

Location

Canada
Quebec
Montreal

Work Type

Hybrid
Permanent
Full-time

Experience Level

Senior Manager
5+ years of experience

Education Level

Bachelor's degree in management or equivalent experience
Fraud-related professional certification (e.g., CFE, CAFC, CFCS or equivalent)

Benefits

Competitive salary
Comprehensive benefits package
Medical, dental, vision, and mental health care
35% discount on services
Exclusive partner offers
Flexible work arrangements

About the Company

Bell is building a more connected future with world-class networks, AI-driven solutions, and digital experiences that enhance how people live, work, and play every day.
We believe in empowering everyone.
Bell is proud of the importance we place on fostering an inclusive and accessible work environment where all team members feel valued, respected, supported, and included.
Bell is one of Canada's Top Employers.

Equal Opportunity

A knowledge of French is adequate for positions offered in Quebec.
Bell is committed to ensuring transparency in its recruitment process.
We want to ensure that all individuals have an equal chance of joining our team.
We encourage individuals who may require accommodations during the hiring process to inform us.
To make a confidential request, email your hiring manager directly or recrutement@bell.ca to make the necessary arrangements.
If you have questions or comments regarding accessibility at Bell, please fill out the accessibility feedback form or visit our accessibility page for other ways to contact us.
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