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About the Role

We are seeking a Senior Manager, Fraud Detection – Bilingual to lead three managers and a large unionized frontline team in a highly operational environment focused on preventing and detecting fraudulent activations, account takeovers, and nuisance‑calling fraud. The role is primarily centered on overseeing real‑time activity, reviewing completed work, ensuring quality and accuracy in investigations, and maintaining strong accountability for all fraud‑related decisions. The Senior Manager is responsible for continuously monitoring fraud trends, understanding where financial losses originate, and guiding managers through escalations and emerging threats, while working closely with cross‑functional partners to resolve operational and labour‑related issues. Leveraging deep telecommunications and fraud domain expertise, this role also focuses on recommending improvements to tools, processes, and detection methods to minimize risk exposure and effectively control fraud losses.

Responsibilities

Ability to coach and guide team leaders who each own part of the portfolio.
Ensures alignment, consistency, and discipline in team execution.
Strong ability to follow up: setting expectations and ensuring work is completed.
Promotes fairness, transparency, and respect for the collective agreement.
Ability to apply performance standards and develop scorecards aligned with operational expectations.
Skilled in managing grievances, attendance issues, and productivity challenges calmly and professionally.
Capable of running high‑volume, high‑pressure operations efficiently every day.
Uses operational data to prioritize tasks, deploy resources, and adjust controls.
Makes fast, confident decisions when fraud spikes or incidents occur.
Takes responsibility for the portfolio’s fraud losses, gaps, and successes.
Builds a culture of “we close loops,” “we reduce exposure,” and “we protect customer experience.”
Ensures recurring issues and process gaps are identified and resolved.
Able to respond quickly to sudden fraud waves, system outages, and new patterns.
Skilled at coordinating cross‑functional teams during incidents.
Clearly communicates and escalates issues when risk exposure is high.
Reads dashboards, alerts, and KPIs quickly and accurately.
Communicates expectations simply, consistently, and clearly.
Able to brief team members and executives concisely, and explain operational changes effectively.
Maintains credibility with employees, partners, and leadership.
Builds and maintains a strong internal network of key stakeholders.

Requirements

Bachelor’s degree in Management or equivalent
Experience in a high‑volume operational environment.
Minimum 5 years of experience in a security or anti‑fraud environment.
Strong background in fraud prevention, investigative methods, and operational risk management.
Proven experience working in a fast‑paced, metrics‑driven, cross‑functional environment.
Adequate knowledge of French is required for positions in Quebec.

Skills

Fraud prevention
Investigative methods
Operational risk management
Fraud-related professional certification (e.g., CFE, CAFC, CFCS, or equivalent)
Telco-specific fraud
Detection tools
Risk-scoring platforms
End-to-end telco operations (activations, billing/credits, provisioning, device lifecycle, channels/partners, care/tech support, credit/collections, roaming)
Systems knowledge (CRM, order orchestration, payment rails, identity services)
Fraud Best Practices (KYC/K‑IDV, MFA hardening, behavioural rules, IMEI/device intelligence, SIM/eSIM safeguards, change‑control gating, step‑up authentication, chargeback mitigation)
Emerging Threat Awareness (social-engineering patterns, bot/farm behaviour, synthetic IDs, mule accounts, call‑spoofing/spam campaigns, fraudster adaptation to controls)
Future-Focused Recommendations (evaluating and recommending improvements to signals, models, fraud tools, and controls)

Location

Canada : Quebec : Montreal

Work Type

Hybrid
Regular - Full Time

Experience Level

Senior Manager
Minimum 5 years of experience in a security or anti‑fraud environment.

Education Level

Bachelor’s degree in Management or equivalent

Benefits

Competitive salary
Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on Bell services
Access to exclusive partner offers

About the Company

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Bell, one of Canada's Top 100 Employers.

Equal Opportunity

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.
If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.