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About the Role
Carwow is hiring an Account Manager for the Get Your Car (New Market) team, focused on car buying. This role involves becoming an expert on client brands, managing relationships, providing performance analysis, and driving growth through upselling.
Responsibilities
- Become an expert on your brands, gaining a deep understanding of their challenges, opportunities and overall performance on the Carwow platform.
- Maintain regular and proactive communication with clients, primarily through phone and video calls, to build strong and long lasting relationships.
- Provide insightful performance analysis and recommend process improvements to dealer partners to enhance their return on investment on Carwow.
- Lead the onboarding and training of new dealerships, ensuring a seamless experience and driving high retention rates.
- Take ownership of your portfolio’s performance, with clear targets including the upselling of additional products and services.
- Collaborate closely with the field based Partner Success team to ensure client strategies are executed seamlessly and effectively.
Requirements
- Excellent communication skills, with a strong focus on building and nurturing relationships both within Carwow as well as with external dealer partners.
- Ability to foster connections through proactive outreach via phone calls and in-person client meetings.
- A consultative and creative problem solver, who understands each client’s business and offers tailored solutions.
- Demonstrated ability to identify opportunities for growth and effectively upsell additional products and services.
- Self-motivated, proactive, and results-driven; takes ownership of own performance.
- Ruthlessly prioritizes highest-impact tasks that drive business results while effectively managing stakeholder expectations.
- Collaborative team player who works seamlessly with colleagues, particularly the field-based Partner Success team.
- Adaptable and resilient, thrives in a fast-paced environment and quickly adjusts to evolving priorities.
- Proficient in handling and analysing basic data using Excel/Google sheets.
- Familiarity with digital marketing is highly advantageous.
Skills
- Communication
- Relationship building
- Consultative problem solving
- Upselling
- Data analysis
- Digital marketing
Location
- Hybrid
Work Type
- Hybrid working
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- Hybrid working
- Competitive salary
- Matched pension contributions
- Share options
- Vitality Private Healthcare
- Eyecare vouchers
- Life Assurance
- Monthly coaching sessions with Spill
- Enhanced holiday package
- Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house
- 30 days of annual leave per year (after 3rd year anniversary)
- 35 days of annual leave per year (after 10th year anniversary)
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave
- Fertility treatment policy
- Pregnancy loss policy
- Bubble childcare support
- Discounted nanny fees
- Latest tech (Macbook or Surface)
- Up to £500/€550 home office allowance
- Generous learning and development budget
- Regular social events
- Refer a friend bonus
About the Company
- Carwow's mission is to become the car-changing destination of choice by combining technology, media, and deep automotive expertise.
- It has grown significantly, with substantial amounts of money in car transactions on the platform.
- The company acquired Autovia, doubling its audience and significantly increasing its YouTube subscribers, print magazine sales, and web content reach.
- Carwow is a rapidly growing company in the automotive online destination space.
Equal Opportunity
- Diversity and inclusion is an integral part of our culture.
- Diverse teams are strong teams.
- We welcome those with alternative identities, backgrounds, and experiences to apply.
- Recruiting decisions are made based on experience, skills and potential.
- All applicants are treated fairly and equally.