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About the Role
This fixed-term role leads two flagship priorities: refreshing internal comms channels and discovering/launching a new company intranet. The position involves hands-on support for business-as-usual comms, collaboration with the Employee Experience team, and building relationships with senior stakeholders.
Responsibilities
- Lead the refresh of internal comms channel structure, improving clarity, reducing noise, and embedding consistent governance.
- Own the delivery of a new intranet, building an MVP with current tools and developing a business case for future platform investment.
- Establish content architecture, governance, and ownership for the intranet.
- Evaluate external intranet platforms and build a case for future investment based on MVP learnings.
- Identify opportunities to embed AI across comms and the intranet.
- Contribute to companywide internal comms, including inclusion and impact communications.
- Support comms plans for key business priorities and change initiatives.
- Act as a trusted comms advisor to stakeholders delivering change or business-wide initiatives.
Requirements
- Significant experience in internal communications within a fast-moving, international business, ideally within tech.
- Practical experience designing, launching, or significantly refreshing an intranet, with a solid understanding of information architecture, governance, content ownership, and adoption.
- Experience evaluating intranet or digital employee experience platforms and making confident recommendations.
- Strong project management skills with the ability to own end-to-end delivery of complex, cross-functional initiatives.
- A practical, delivery-focused approach, comfortable moving quickly from strategy to execution in a lean team.
- Experience working closely with senior stakeholders as a trusted advisor.
- Genuine curiosity about AI, with a track record of spotting ways to use it to improve comms processes and content.
- Experience using Slack as part of an internal comms mix is helpful.
- Experience refreshing major employee events such as All Hands is helpful.
Skills
- Internal communications
- Intranet design and launch
- Information architecture
- Governance
- Content ownership
- Adoption strategies
- Platform evaluation
- Project management
- AI integration in communications
- Content strategy
- Stakeholder management
- Slack
- Employee event management
Location
- London
- Paris
- Barcelona
- Milan
- Edinburgh
- Madrid
Work Type
- Hybrid
- Work from Abroad Policy (28 days)
Experience Level
- Significant experience in internal communications
- Experience working closely with senior stakeholders
Benefits
- Private healthcare & dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme
- Extra festive time off
- Excellent family-friendly benefits
- Personal learning budgets
- Regular learning days
About the Company
- Trainline is a company focused on building a greener, more sustainable future of travel through rail.
- They are Europe's number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales.
- Trainline collaborates with 270+ rail and coach companies in over 40 countries.
- They aim to make travel simple, seamless, eco-friendly, and affordable.
- Trainline is a FTSE 250 company with over 1,000 employees ('Trainliners') from 50+ nationalities.
- The company has offices in London, Paris, Barcelona, Milan, Edinburgh, and Madrid.
- Trainline focuses on growth in the UK and Europe.
- The company values are: Think Big, Own It, Travel Together, Do Good.
Equal Opportunity
- We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.