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About the Role

The Cabin Cleaning Service Manager directs supervisory personnel, oversees staffing, monitors discipline, and ensures customer satisfaction. This role acts as a liaison between first-level supervisors and upper management, proactively monitoring employee work to meet or exceed standards in customer satisfaction, safety, security, quality, and employee relations. The manager also maintains operational compliance with corporate security programs and TSA legislation, conducts required audits, and ensures adherence to site-specific security plans.

Responsibilities

Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to operate equipment and hold necessary licensing (if applicable).
Ability to perform specific responsibilities related to your shift.
Reports to work on a regular and timely basis.

Requirements

Two to five years previous management/specialist supervisory experience in field service duties.
College degree or equivalent experience.
Airline pricing experience.
Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Ability to lift up to 35 lbs.

Skills

Familiarity with personal computer software helpful.
Independent judgment and decision-making skills required.
Excellent interpersonal skills, written and oral communication skills.
Ability to read, write, fluently speak and understand the English language.

Location

227 airport locations

Work Type

Full-time

Experience Level

2-5 years management/specialist supervisory experience

Education Level

College degree or equivalent experience

Benefits

Access pay in advance through DailyPay app
On the spot awards offered through the Awardco Platform including gift cards and more
Multiple medical care options for both full and part-time employees
WFS Employee Extras: Travel Discounts, Pet insurance, Discount Shopping & More
Wellness Programs offered to all employees
401k program offered
Opportunity for Internal Mobility and transfers available

About the Company

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.
We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents.

Equal Opportunity

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.