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About the Role

Avocado is seeking a Retail Brand Experience Assistant Store Manager in New York City, NY. This is a non-exempt, hourly position eligible for overtime pay, offering competitive compensation plus a monthly bonus.

Responsibilities

• Assume management duties in the absence of a store manager.
• Lead by example, cultivating an exceptional guest experience and providing in-the-moment coaching.
• Train the team on all products and processes.
• Lead by example in achieving sales goals (KPIs/OKRs).
• Collaborate with store managers on employee performance reviews.
• Monitor quality assurance and maintain Standard Operating Procedures (SOPs).
• Suggest improvements for operations, efficiency, and service.
• Assist with managing employee schedules, hours, and vacations.
• Participate in company initiatives and projects.
• Resolve customer experience issues and provide exceptional service.
• Collaborate with customer experience, production, and logistics teams to maintain a low return rate.
• Provide excellent customer service.
• Assist in managing the overall atmosphere of the Experience Center.
• Represent the store and brand at community events.
• Assist in managing inventory of sellable products across all channels.
• Champion brand values and promote the retail experience.
• Assist with maintaining the overall condition of the retail and office space.
• Ensure store operations are functional and coordinate repairs or maintenance.
• Limit product and peripheral shrink.
• Engage in digital sales activities via chats, phones, and virtual appointments.
• Respond to customer inquiries regarding product information, order updates, and issue resolution.

Requirements

• Minimum of 1 year of retail or equivalent experience.
• Store management or assistant management experience is a plus.
• Experience managing and training store employees is a plus.
• Mac and Google suite proficiency is a plus.
• Must be comfortable taking phone and video appointments.
• Invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to team tasks, goals, and projects.
• An entrepreneurial spirit to elevate the specific location.
• Desire for ongoing self-improvement and professional development.
• Passion for brand values of healthy living, environmental awareness, and social responsibility.
• Previous experience with a brand with similar values is a plus.
• Café experience is a plus.
• Training experience is a plus.
• Experience running branded events is a plus.
• Ability to lift 200 lbs.
• Ability to be on feet all day.
• Mobility: Ability to remain stationary, often standing or sitting for prolonged periods.
• Movement: Ability to execute repeating motions of wrists, hands, and/or fingers; including reaching or bending repeatedly.
• Move: Ability to adjust or move objects up to 50 pounds in all directions.
• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: Frequently communicates with team members to update on task status.

Skills

• Customer service
• Sales
• Inventory management
• Team leadership
• Coaching
• Performance management
• Operations management
• Scheduling
• Digital sales
• Problem-solving

Location

• New York City, NY

Work Type

• On-site
• Hourly
• Non-exempt

Experience Level

• Assistant Store Manager
• Keyholder

Salary/Compensations

• $23.00 - $26.75 Hourly
• Potential monthly bonus

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• Paid Time Off (PTO)
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

About the Company

• Avocado Green Brands is an emerging company on a mission to increase sustainable and clean products.
• We foster a fun, collaborative, and passionate team culture.

Equal Opportunity

• Avocado Green Brands is proud to be an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.