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About the Role

Lead the planning and delivery of a new Pet Insurance solution for RACQ members, managing a high-profile transformation program. This role involves bringing people together, navigating complexity, and driving outcomes for a seamless customer and member experience.

Responsibilities

• Lead workshops with internal teams, RACQ, and suppliers to define requirements, identify risks, and design future state solutions.
• Coordinate onboarding activities for the new Pet Insurance partner, ensuring readiness across processes, systems, and stakeholders.
• Manage multiple workstreams and dependencies in parallel to support timely and effective delivery outcomes.
• Build strong relationships with internal and external stakeholders to align priorities, resolve issues, and influence decisions.
• Support commercial and procurement activities, including supplier engagement, statements of work, and contract coordination.
• Drive change and embedment activities to support operational readiness, partner adoption, and successful transition outcomes.
• Support other activities for business enablement for RACQ transition.

Requirements

• Experience leading complex projects, transitions, or integration initiatives across multiple stakeholders.
• Strong stakeholder management skills and confidence influencing outcomes in matrixed environments.
• Experience working with vendors, partners, or suppliers to deliver shared objectives.
• Commercial awareness, including exposure to contracts, procurement processes, or partner arrangements.
• Ability to manage competing priorities, dependencies, and risks while maintaining momentum.
• Strong workshop facilitation, communication, and problem-solving skills that bring people together.
• A collaborative and adaptable approach with a focus on achieving practical outcomes.

Skills

• Stakeholder management
• Influencing
• Vendor management
• Commercial awareness
• Contract management
• Procurement
• Risk management
• Workshop facilitation
• Communication
• Problem-solving
• Collaboration
• Adaptability

Location

• Gadigal Country (Darling Park 2, Sydney)
• Meanjin (Brisbane)

Work Type

• 12-month max-term contract
• Full-time

Experience Level

• Lead

Benefits

• Boosted superannuation with 13% as standard
• 20 days annual leave + 5 days MyLeave
• Work from home and flexibility options with myFlex
• Up to 50% off personal insurance (home and motor)
• Partner discounts (private health insurance, tech & appliances)
• Access to LinkedIn Learning
• Access to the IAG Academy
• Study assistance
• Secondment opportunities

About the Company

• IAG is the largest general insurance group in Australia and New Zealand.
• Our family of brands helps everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
• As part of IAG, you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
• We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
• We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Equal Opportunity

• If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.