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About the Role

Manage, strategize, and process the notification, agreement, collection, and settlement of Cyber & PI claims for a global client base. This role involves advocacy, negotiation, data analysis, and coordination with various stakeholders to ensure superior client communication and claim resolution.

Responsibilities

• First notification of loss, advocacy, and settlement conclusion for Cyber & PI clients' claims matters.
• Negotiate and liaise with markets, clients, placement teams, specialists, network offices, underwriters, and appointed authorities.
• Conduct data analysis to establish claims history, identify trends, and patterns for clients or business segments.
• Negotiate claim payments and settlements with clients and underwriters.
• Coordinate discussions and meetings to ensure superior communication between clients, underwriters, and their representatives regarding proposed settlements.
• Engage with the Head of Professional Lines Advocacy in the strategy to conclude contentious claims.
• Daily use of ECF with market and client-facing claims advocacy.
• Work as part of a team and autonomously.
• Full cycle client account ownership from FNOL to settlement conclusion.
• Apply product line knowledge to enable exceptional client claims outcomes.

Requirements

• Minimum of 5+ years of experience in Cyber & PI claims.
• Ideally, knowledge of London Market claims processes and procedures.
• Detailed experience in handling claims for national and international clients across various business sectors for Cyber and Professional Indemnity (PI) claims.
• At least 5+ years of London market experience.
• Previous experience interacting with senior client stakeholders and risk managers is advantageous.
• Minimum 5 years + London market Cyber experience required.
• Knowledge of Professional Indemnity Claims and confidence to coordinate and initiate discussions with networks, clients, underwriters, and experts.
• Experience of the CLASS and ECF Processing system is a core skill requirement.
• Proficient in Word and Excel.
• Strong interpersonal skills.
• Keen to apply product line knowledge to enable exceptional client claims outcomes.

Skills

• Cyber & PI Claims Handling
• London Market Claims Processes
• Negotiation
• Liaison
• Data Analysis
• Client Relationship Management
• Market Relationship Management
• ECF System Usage
• CLASS System Usage
• Microsoft Word Proficiency
• Microsoft Excel Proficiency
• Interpersonal Skills
• Client Account Ownership

Location

• Chelmsford
• London

Work Type

• Hybrid
• Virtual
• Office Attendance (minimum two days per week on a rotational basis)

Experience Level

• Minimum 5+ years experience

Benefits

• Comprehensive and flexible benefits package

About the Company

• Aon is in the business of better decisions.
• At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
• As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.