Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Account Manager, you will play a key role in the successful delivery of high-profile, large-scale events and content portfolios for healthcare clients and professional associations. You will act as the primary day-to-day client contact, build trusted relationships, understand client objectives, and ensure projects are delivered to a consistently high standard. This role requires a highly organised and proactive individual who thrives in a fast-paced environment, enjoys managing multiple priorities, and is committed to delivering exceptional client experiences while fostering long-term partnerships.

Responsibilities

Build and maintain strong, trusted relationships with healthcare clients and professional associations, acting as their primary day-to-day contact.
Understand client objectives and translate these into clear delivery plans across multiple internal teams.
Coordinate the successful delivery of large-scale conferences, events and content portfolios, ensuring projects are delivered on time, within scope and to a high standard.
Manage multiple client accounts simultaneously, monitoring project milestones, priorities and risks.
Facilitate and chair internal planning meetings and client progress meetings, ensuring actions are clearly communicated and followed through.
Work closely with Event Operations, Editorial, Marketing, Finance and Sponsorship & Exhibition Sales teams to ensure seamless project delivery.
Prepare weekly data reports, presentations and project updates for clients and internal stakeholders.
Identify opportunities to enhance the client experience and contribute to the growth and development of existing accounts.
Maintain accurate project documentation and reporting using digital project management systems.

Requirements

Good understanding of large-scale event planning and delivery, with an appreciation of the end-to-end event lifecycle.
Knowledge of client account management within an agency, events, media or professional services environment.
Understanding of project management principles, including planning, risk management and stakeholder communication.
Awareness of content, publishing or editorial processes is desirable.
Commercial awareness with an understanding of delivering value for clients while supporting business objectives.
Excellent relationship-building and stakeholder management skills, with the ability to develop trusted partnerships with clients and colleagues.
Strong project management and organisational skills, with the ability to coordinate multiple projects, priorities and deadlines simultaneously.
Confident communicator, capable of leading meetings, facilitating discussions and delivering engaging presentations to internal and external stakeholders.
Strong analytical and reporting skills, with experience using Excel or Google Sheets to interpret data and produce meaningful insights.
Experience in using project management platforms, such as Monday.com, to plan, monitor and track project delivery.
Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences and communicate with senior client stakeholders.
A proactive, adaptable and solution-focused approach, with strong problem-solving and decision-making skills.
High level of accuracy and attention to detail, ensuring projects are delivered to a consistently high standard.
Experience managing client accounts within an agency, events, media or professional services environment.
Demonstrable success in coordinating cross-functional teams to deliver complex projects from planning through to completion.
Proven ability to build, develop and maintain strong, long-term client relationships.
Confidence in managing multiple deadlines and competing priorities within a fast-paced environment.
Skilled in preparing project plans, reports and presentations for clients and senior stakeholders.
Proficiency in using project management tools and reporting systems to monitor project progress and communicate updates effectively.

Skills

Relationship-building
Stakeholder management
Project management
Organisational skills
Communication (written and verbal)
Meeting facilitation
Presentation delivery
Data analysis
Reporting
Microsoft Excel
Google Sheets
Project management platforms (e.g., Monday.com)
Problem-solving
Decision-making
Attention to detail

Location

Remote (with hybrid model)

Work Type

Hybrid
Full-time

Experience Level

Account Management experience

Benefits

25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)
Work from anywhere in the world for up to 3 weeks of the year
Flexible working hours (core hours from 10-3)
Generous contributory pension scheme
Health Cash Plans (medical expenses, dental care, optical services, and more)
Guaranteed interviews for disabled applicants who meet minimum criteria

About the Company

Wonderly is Haymarket Media Group's specialist agency, delivering impactful large-scale events and content portfolios for healthcare clients and professional associations.
Haymarket Media Group values its people and strives to shape a better future with remarkable content.
Haymarket is a proudly Certified B Corp™, part of a global movement of businesses acting as a force for good.
Haymarket Impact is focused on making a positive difference globally, guided by the United Nations Sustainable Development Goals and intertwined with an unwavering commitment to equity, diversity, and inclusion.
The company culture is deeply embedded with a commitment to balancing profit with purpose, reflected in values of Integrity, Respect, Creativity, Innovation, and Expertise.
They invest heavily in people through professional development, internal training, mentorship, and coaching.
Haymarket is a certified Disability Confident employer, fostering an environment where all employees feel supported and valued.
The company encourages charitable challenges, volunteering, and community support.
Haymarket offers award-winning teams and a unique culture for growth, inspiration, career building, and making a difference.

Equal Opportunity

We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria.
As an equal opportunities employer, we are committed to ensuring all candidates have the same opportunity to succeed, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, or disability.
We are also proud to be a We Show the Salary employer, pledging to always include pay details on our job adverts.