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About the Role

The Credit Controller is responsible for effective credit control, debt recovery, and tenant account management across an allocated property portfolio. This role owns the credit control process, ensuring arrears are chased, cash is allocated, records are accurate, account queries are resolved, and debt risks are escalated promptly. The position requires cash discipline, persistence, accuracy, and professional communication to protect cash flow and drive collection activity.

Responsibilities

Own credit control activity across an allocated portfolio, ensuring debtor positions are current, understood and actively managed
Enforce the agreed credit control process, ensuring required actions, records, escalations and review points are followed consistently
Chase commercial rent, service charge, insurance, utilities, recharges and other arrears by telephone, email and letter
Maintain accurate debtor notes, account records, chase history and supporting documentation
Allocate cash promptly and accurately in line with company policy
Manage suspense and unallocated cash, ensuring receipts are investigated, allocated or escalated without avoidable delay
Monitor rent and service charge collection performance against agreed targets
Prepare and maintain reports on arrears, overdue accounts, bad debts, unallocated cash and high-risk tenants
Review debtor positions with Property Managers and Asset Managers, ensuring material arrears and account risks are visible, understood and acted on
Identify and escalate high-risk debt, problematic accounts and debts over agreed thresholds promptly
Manage complex accounts, invoice disputes and payment queries through investigation, stakeholder coordination and clear resolution
Challenge and follow up missing input, delayed responses or incomplete actions from internal teams where these affect collection or account control
Work with Property Management, Asset Management and Finance to resolve billing, allocation, lease, service charge or documentation issues affecting collection
Provide analysis on tenant payment trends, debtor risk, recurring process failures and portfolio-level areas of concern
Ensure monthly arrears reviews are completed with Property Managers and Asset Managers
Support CRAR or other formal recovery action where instructed, ensuring records, correspondence and escalation evidence are complete
Comply with company credit policies, accounting procedures and relevant legal or regulatory requirements
Communicate professionally with tenants, customers, Property Managers, Asset Managers and Finance colleagues
Contribute to team performance and process improvement by identifying delays, recurring issues, control gaps or avoidable blockers

Requirements

Property management credit control experience
Strong understanding of rent, service charge, recharges, arrears and tenant account management
Good understanding of accounting principles, cash allocation and debtor control
Accurate systems, records and account management
Strong analytical and problem-solving skills
Clear and professional written and verbal communication
Confident managing disputes, overdue accounts and difficult conversations
Able to enforce process and challenge missing input from other teams
Able to maintain control of a portfolio and meet collection deadlines
Knowledge of CRAR and commercial property recovery processes desirable

Skills

Credit control
Debt recovery
Tenant account management
Cash allocation
Record keeping
Account query resolution
Risk escalation
Property management
Rent collection
Service charge collection
Recharge collection
Arrears management
Accounting principles
Debtor control
Analytical skills
Problem-solving
Communication (written and verbal)
Dispute management
Process enforcement
Portfolio management
Collection deadline management
CRAR
Commercial property recovery

Location

London

Work Type

Fixed Term Contract
Maternity cover 9-12 months

Experience Level

Experienced

Salary/Compensations

Highly competitive salary DOE

Benefits

25 days holiday per year plus bank holidays
Private Medical Insurance (medical history disregarded)
Healthcare Cash Plan
5% Company pension contribution
3x Life Assurance
Cycle to work scheme (on-site shower room facilities & bike parking in majority of head offices)
Employee Assistance Programme
Group income protection scheme
Daily healthy fruit & snacks

About the Company

Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.
Ownership | Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.
Entrepreneurialism | We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.
Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.
Action This Day | We do not defer or delay. Anything that can be done today, is done today.