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About the Role
The Night Auditor plays a critical role in ensuring exceptional overnight guest service while maintaining the accuracy and integrity of the hotel's daily financial and operational records. This position serves as the primary point of contact for guests during overnight hours, managing check-ins, check-outs, guest requests, and resolving concerns in a professional and timely manner. In addition to delivering outstanding hospitality, the Night Auditor is responsible for completing the nightly audit process, balancing daily transactions, preparing financial reports, and ensuring all systems are accurately reconciled to support a smooth transition into the next business day.
Responsibilities
- Provide excellent customer service to guests.
- Keep the front desk and accounting operations running smoothly during the overnight shift.
- Check in guests.
- Answer phones and take reservations.
- Respond to guest complaints, requests and emergencies.
- Process invoices.
- Reconcile accounts.
- Balance the cash drawer and log receipts.
- Investigate and resolve out-of-balance accounts.
- Keep accurate financial records and ledgers.
- Help prepare for forecasts and audits.
Requirements
- At least 1-2 years of hotel front office experience or prior experience as a Night Auditor.
- An eye for detail and a passion to provide quality of service to our guests.
- Excellent computer, customer service and communication skills.
Skills
- Customer service
- Analytical skills
- Organizational skills
- Attention to detail
- Independent work
- Communication skills
- Computer skills
- Opera (a plus)
Location
- Downtown Austin
- University of Texas
Work Type
- Full-time
Experience Level
- 1-2 years
Salary/Compensations
- Highly competitive wages
Benefits
- Exceptional benefit plan for associates & family members
- 401K matching program
- Flexible scheduling
- Discounts with Crescent managed properties in North America for you & your family members
- IHG Hotels Discounts Worldwide
About the Company
- At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
- We understand what it takes to be a part of something great.
- We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.
- We work hard to create and deliver on what YOU need.
- We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
- At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
- We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity
- Crescent Hotels & Resorts strives to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
- We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.