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About the Role

Attensi is seeking an experienced and commercially driven Account Manager to join their Hospitality team. This role involves working closely with the Account Director and commercial team to grow and develop relationships with leading hospitality brands in the UK. The position offers an opportunity to build trusted customer relationships, identify growth opportunities, and partner with well-known brands to solve business challenges within a fast-paced, international SaaS environment.

Responsibilities

Manage, grow, and develop key hospitality accounts in collaboration with the Sector Lead.
Build strong relationships with senior stakeholders, decision-makers, and day-to-day customer contacts.
Understand customer business priorities, operational challenges, learning goals, and growth opportunities.
Identify opportunities for Attensi to add further value within existing customer organizations.
Support account growth through proactive, insight-led, and value-based conversations.
Partner with customers to map organizational challenges, training needs, and behavior-change opportunities.
Collaborate internally with commercial, customer success, solutions, and delivery teams.
Stay informed about hospitality industry trends, challenges, and customer priorities.
Help build Attensi’s presence in the hospitality sector through various engagement activities.

Requirements

Around 5+ years of experience in account management, customer growth, customer success, sales, or commercial relationship management.
Strong track record of managing and growing customer relationships.
Experience working with senior stakeholders, including Directors, Heads of Function, and C-suite contacts.
Strong commercial awareness and ability to identify growth opportunities within existing accounts.
Confidence in managing complex customer relationships across multiple stakeholders.
Consultative approach with the ability to understand customer challenges and shape relevant solutions.
Excellent communication, organization, and follow-through skills.
Interest in hospitality and the challenges facing modern hospitality businesses.
Ability to understand customers' worlds and credibly connect solutions to their business needs.

Skills

Relationship building
Clear and confident communication with senior stakeholders
Curiosity
Proactiveness
Quick learning
Working in a fast-paced, collaborative environment
Balancing customer empathy with commercial focus
Challenging assumptions
Bringing new ideas
Commercial acumen
Customer empathy
Consultative selling

Location

Work Type

Full-time

Experience Level

5+ years experience

Benefits

Opportunity to grow and develop role over time
Exciting challenges in a dynamic and innovative environment
Energetic and social working environment
Monthly social activities (Attensi-days, sporting events, after-work drinks, parties, game nights, company trips)

About the Company

Attensi is a tech company founded in Norway, specializing in gamified simulation training.
Since 2012, Attensi has expanded globally, with solutions used in 150+ countries and 50+ languages.
Their solutions combine gamification, realistic scenarios, and decision-driven dialogues powered by their own game AI.
Attensi works with major global brands across various industries including energy, retail, hospitality, pharma, and professional services.
The company has over 220 employees across Europe and the US.
Attensi is a fast-paced, international SaaS business with strong investor backing and ambitious growth plans.
They are committed to creating high-impact training that scales and drives measurable results.