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About the Role

The Account Supervisor serves as the primary point of contact between the agency and its clients, ensuring client expectations are met or exceeded while driving account growth. This role involves strategic thinking, relationship management, and team leadership, collaborating with cross-functional teams to deliver high-quality work, manage timelines, fulfill staffing needs, process payroll, and resolve employee relations matters.

Responsibilities

Serve as the main point of contact for clients, addressing needs and concerns to deliver solutions and align business objectives.
Visit client properties and attend client meetings as required.
Manage timelines to ensure they meet client expectations and agency standards.
Maintain budget, process employee payroll, billing, and invoicing.
Attend internal operations and sales meetings.
Develop recruiting plans and network to proactively fill upcoming and current open needs.
Visit with channel partners as required.
Post flyers and signs in the community.
Support social media recruiting through Facebook and Textus as required.
Track open and filled orders daily and document as required.
Conduct and manage interviews for candidates.
Fulfill open orders.
Oversee the completion and accuracy of new hire documentation, including company acknowledgments, tax forms, benefit enrollment, drug screens, background checks, and work authorization documents.
Partner with clients to provide training coordination for new hires.
Identify opportunities for growth through upselling or cross-selling services.
Collaborate with the Marketing and BDM team to support new business proposals.
Conduct safety trainings as needed.
Address employee concerns such as performance issues or employee relations issues in a timely manner and report concerns to HR as needed.
Report any workers compensation incidents to Risk Management.
Separate employees when necessary.

Requirements

Preferably 2 years of experience in staffing or hospitality.
Excellent verbal and written communication skills, with the ability to present solutions and ideas clearly and persuasively.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with digital marketing and job board platforms.
Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet tight deadlines.
Proficiency in using data and analytics to drive strategic decision-making and account growth.
Must be legally authorized to work in the United States without restriction.
Must be 18 years of age or older.
Must have valid car insurance, driver’s license, and reliable transportation that can be used for work purposes.

Skills

Bilingual in English and Spanish is preferred.
Avionte experience is a plus.

Location

Mashantucket, CT area

Work Type

Temporary
Onsite
Field
Office

Experience Level

2 years of experience in staffing or hospitality

Salary/Compensations

$45,000 - $48,000

Benefits

Medical, Dental, and Vision insurance
Short-Term Disability coverage
Supplemental Life Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Company-paid Life and Long-Term Disability Insurance
401(k) plan with company match
Paid Time Off (PTO): 15 days during your first year of employment
7 paid holidays
Commissions and additional incentives such as mileage/car allowance

About the Company

HSS Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide.
Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business.
HSS is the largest staffing agency focused on hospitality staffing.
We work every day to match people looking for work with: Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more.

Equal Opportunity

Hospitality Staffing Solutions (HSS) is an Equal Opportunity Employer.
We are committed to creating a workplace where all individuals are treated with respect and dignity.
Employment decisions are based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.