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About the Role

Own the product strategy and execution for the operational layer connecting SmartRent's technology platform to the systems and teams that sell, implement, support, and service customers. This role involves significant autonomy across platform operations, customer onboarding, implementation, integrations, and installation/hardware experiences, balancing foundational platform work with strategic initiatives impacting customer time-to-value and service delivery quality.

Responsibilities

Define and execute the product vision for how the Product Platform integrates with SmartRent’s business systems.
Own billing portals, customer success and account management tooling, and commissioning as key product surfaces.
Serve as the product owner for outsourced partner relationships, defining tooling requirements, platform access models, and SLA frameworks.
Own the customer journey from contract execution through go-live, eliminating manual steps and driving toward self-service readiness.
Own the end-to-end installer workflow from scheduling through device provisioning and validation.
Own third-party system integrations (PMS, ERP, CRM, support platforms) with the SmartRent platform, defining standards for data flows, API contracts, and middleware architecture.
Translate complex, multi-system operational requirements into clear PRDs with defined acceptance criteria, SLAs, and success metrics.
Navigate and align engineering, customer support, sales operations, account management, finance, and executive leadership without positional authority.

Requirements

Bachelor's Degree in Business, Computer Science, Information Systems, or a related field.
5-7 years of product management experience, with demonstrated ownership of platform, infrastructure, or operational tools products in a B2B SaaS environment.
Strong technical fluency with API design, integration architecture, middleware patterns, and system-of-record concepts.
Track record of reducing operational complexity through product thinking, turning manual, human-dependent processes into scalable platform capabilities.
Experience with customer onboarding or implementation workflows in an enterprise context, particularly for products with hardware and software components.
Proven ability to drive cross-functional alignment across engineering, operations, revenue teams, and external partners without direct authority.
Strong written communication skills, capable of authoring detailed PRDs, business cases, and executive-level recommendations.
Familiarity with CRM (Salesforce), ERP (NetSuite), and customer support platforms as they relate to platform integration.
Multifamily real estate, proptech, or IoT industry experience strongly preferred.

Skills

API design
Integration architecture
Middleware patterns
System-of-record concepts
Customer onboarding
Implementation workflows
Cross-functional alignment
Written communication
PRD authoring
Business case development
Executive-level recommendations
CRM integration
ERP integration
Customer support platform integration

Location

Phoenix, AZ

Work Type

Hybrid
Remote

Experience Level

Senior

Education Level

Bachelor's Degree

Benefits

Medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions
Flexible and generous PTO
Competitive 401(k) with employer contributions
Paid parental leave
Discounted insurance plans for pets and legal services
Employee stock purchase plan

About the Company

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry.
By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences.
Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.