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About the Role

The Business Solutions Team Lead is responsible for developing employer relationships and securing employment, externship, internship, and apprenticeship opportunities for clients. This role acts as a liaison between job seekers and businesses, understanding employer needs, promoting services, and connecting candidates with career opportunities. The position also provides day-to-day guidance, training, and support to Business Solutions Specialists, acting as a subject matter expert in employer engagement and placement strategies.

Responsibilities

• Proactively identify, cultivate, and maintain relationships with local employers to secure job leads, internships, externships, apprenticeships, and work-based learning opportunities.
• Develop and maintain a strong portfolio of employer partners and serve as a trusted workforce resource.
• Support Business Solutions Specialists in developing employer outreach strategies and identifying new business opportunities.
• Engage with employers to assess workforce needs, hiring challenges, and desired candidate qualifications.
• Present tailored workforce solutions that align employer objectives with the talent pipeline of Goodwill participants.
• Serve as a resource to employers throughout the recruitment, interview, placement, and retention process.
• Assist team members in addressing employer concerns and identifying successful placement strategies.
• Build and maintain a strong network of employers and industry contacts.
• Attend hiring events, job fairs, networking events, workforce forums, and employer meetings.
• Share labor market insights, hiring trends, and employer feedback with team members and internal stakeholders.
• Advocate on behalf of Goodwill’s target populations by educating employers on the benefits of hiring individuals from diverse backgrounds.
• Promote equitable employment opportunities and workforce inclusion initiatives.
• Assess participant skills, experience, interests, and job readiness to facilitate strategic placements.
• Support Business Solutions Specialists in identifying effective placement strategies and overcoming employment barriers.
• Guide participants through the job search, application, and interview process.
• Provide resume support, interview preparation, and employment coaching.
• Assist specialists in developing effective coaching strategies for participants with complex employment needs.
• Assist with onboarding and training new Business Solutions Specialists.
• Provide day-to-day guidance, mentorship, and technical support to team members.
• Serve as a resource regarding employer engagement, placement strategies, documentation standards, and departmental procedures.
• Share best practices, employer leads, and successful outreach strategies with the team.
• Assist in monitoring workflow and helping prioritize activities to meet placement goals.
• Support the implementation of departmental initiatives, process improvements, and quality assurance efforts.
• Provide coverage and support during staff absences as needed.
• Foster a collaborative, customer-focused, and results-oriented team culture.
• Work closely with internal programs to achieve participant placement goals.
• Share employer feedback and hiring trends with internal teams to support program improvement.
• Collaborate with the Business Solutions Placement Manager and other stakeholders to strengthen employer engagement and placement outcomes.
• Maintain accurate, timely, and compliant records of employers, clients, job leads, interviews, and placements.
• Track and report key performance metrics while ensuring monthly placement targets, success metrics, and program reporting standards are met.
• Support documentation quality and data accuracy across the Business Solutions team.
• Other duties as assigned.

Requirements

• High School Diploma Required; Associate's or Bachelor's degree preferred.
• Minimum of 2 to 3 years of experience in business development, job placement, workforce development, recruiting, staffing, sales, social services, or a related field.
• Previous experience training, mentoring, coaching, or leading peers preferred.
• Demonstrated understanding of how to work collaboratively with individuals from diverse backgrounds.
• Strong ability to develop professional business relationships, deliver excellent customer service, and negotiate potential contracts/opportunities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database tracking systems.
• Excellent verbal and written communication skills with the ability to effectively engage, influence, and present to external business partners and stakeholders.
• Strong time management and organizational skills with a proven ability to manage multiple, competing priorities in a fast-paced environment.
• Demonstrated problem-solving skills, attention to detail, and ability to handle moderate levels of stress.
• Reliable Transportation: Frequent local travel is required.
• Occasional evening and weekend hours may be required.
• Valid driver’s license and proof of valid insurance are required.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent walking, standing, balancing, stooping, kneeling, crouching, and communicating with others.
• Must be able to lift up to 15 pounds occasionally.
• Ability to tolerate moderate levels of stress and successfully manage competing priorities in a dynamic environment.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.
• Employment is contingent upon the successful completion of a pre-employment background check.

Skills

• Business Development
• Job Placement
• Workforce Development
• Recruiting
• Staffing
• Sales
• Social Services
• Training
• Mentoring
• Coaching
• Leadership
• Collaboration
• Business Relationship Development
• Customer Service
• Negotiation
• Microsoft Office Suite (Word, Excel, Outlook)
• Database Tracking Systems
• Verbal Communication
• Written Communication
• Presentation Skills
• Time Management
• Organizational Skills
• Problem-Solving
• Attention to Detail

Location

• Central Texas

Work Type

• Full-time
• Hybrid

Experience Level

• 2-3 years experience
• Previous leadership experience preferred

Education Level

• High School Diploma
• Associate's Degree preferred
• Bachelor's Degree preferred

About the Company

• Goodwill Central Texas is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.