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About the Role

Product Operations Managers at LinkedIn are cross-functional communicators and collaborators who leverage analytics to represent the voice of customers and support teams, aiming to improve product health and quality. They focus on driving a stellar member experience by partnering with Product, Engineering, Design, Marketing, and Operations teams to quantify user friction, measurably enhance the product experience, and increase internal team efficiency through tool improvements and enablement.

Responsibilities

Work with product, operations, marketing, design, and engineering teams to influence and shape product strategy and roadmap.
Drive change for key issues and prioritize product change requests based on issue volume, members impacted, revenue impact, and user journey illustrations.
Aggregate and analyze member issues using internal tools, AI, and core queries (SQL) to gather user insights.
Collaborate with product and design teams to ensure operational team processes are factored into new product development plans.
Drive creation of LinkedIn help center content in collaboration with content writers.
Maintain strong domain knowledge and organization of product areas, covering both technology and operations.
Communicate upcoming product features and user experience changes to key stakeholders like Operations and Marketing.
Drive regular program management, reporting, and executive-friendly readouts.
Develop and/or contribute to internal programs to scale best practices and new mechanisms that improve product quality and health.
Identify and scale new ways of analyzing/measuring user friction.
Occasional travel may be required to LinkedIn office locations for training, process understanding, and member insights gathering.

Requirements

Bachelor’s degree or equivalent relevant work experience.
4+ years’ experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
2+ years experience with SQL or an equivalent data analytical language.
Experience leveraging AI coding tools to deliver enhanced analytics reporting/insights and deploy agentic solutions across core operations.
Experience with Enterprise Software.
Experience driving cross-functional projects with multiple stakeholders across the globe.
Thrives in ambiguous environments and can operate independently.
Strong results-orientation and direct experience utilizing data to identify critical trends, develop data narratives, and influence Product to prioritize recommendations.
Experience in a Voice of Customer role.
Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc.
Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
Experience sizing impact of projects, then prioritizing based on that.
Strong verbal and written communication skills, including storytelling with data.
Experience leading innovative, department-wide projects to help the team scale new ways of working, new technologies or processes, and/or best practices.
Strong organizational skills and attention to detail.
Strong relationship, interpersonal, cross functional collaboration and negotiation skills.
Experience influencing stakeholders with data, coupled with strong analytical and problem solving experience.
Strong ability to deal with ambiguity, adapt, and exhibit a growth mindset.

Skills

SQL
Influencing and advising
Stakeholder Management
Product Management

Location

San Francisco
Sunnyvale
New York

Work Type

Hybrid

Experience Level

4+ years’ experience in Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management
2+ years experience with SQL or an equivalent data analytical language

Education Level

Bachelor’s degree or equivalent relevant work experience

Salary/Compensations

$109,000 to $176,000

Benefits

Annual performance bonus
Stock
Benefits

About the Company

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.
We're also committed to providing transformational opportunities for our own employees by investing in their growth.
We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.

Equal Opportunity

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer.
LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities.
Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.