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About the Role

The Collector maintains day-to-day collection procedures and manages loan accounts in all phases of delinquency while adhering to procedures established by Austin Telco Federal Credit Union. This role provides consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union’s financial interests, while supporting Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

Responsibilities

Maintain consistent daily follow-up on past due and delinquent accounts while ensuring queue compliance
Utilize telephone and email communication to assist members regarding delinquent accounts
Counsel members on the importance of maintaining positive credit standing and resolving delinquent balances
Maintain professionalism, empathy, and discretion while working with members experiencing financial hardship
Mail letters regarding late payments on delinquent accounts
Research delinquent accounts for posting errors and assist with correcting discrepancies
Obtain credit reports as required
Complete documentation for loan extensions and collection refinances
Process towing notifications and act accordingly
Prepare loan documents for scanning
Assist with clerical duties and daily mail
Refer and/or confer with the Director of Collections or Senior Collector regarding problem accounts
Complete all scheduled training sessions to support job competency and compliance standards
Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI)
Exercise sound judgment and decision-making within the scope of the role
Participate in additional projects or duties as assigned

Requirements

Minimum of six (6) months of experience in a bank, credit union, or other financial institution
High school diploma or GED
Strong interpersonal skills with the ability to communicate professionally and effectively with members regarding financial matters
Proven ability to handle confidential financial information with discretion, professionalism, and integrity
Ability to maintain accurate documentation, manage responsibilities efficiently, and remain organized in a fast-paced environment
Bilingual in Spanish and English required
Experience collecting secured or unsecured consumer loans
Good credit standing (verified prior to interview)
Successful background check and drug screening upon offer

Skills

Bilingual in Spanish and English

Location

11149 Research Blvd, Austin, TX, 78759

Work Type

Full-time
Hybrid

Experience Level

Minimum of six (6) months of experience

Education Level

High school diploma or GED

Salary/Compensations

$43,000- $47,500

Benefits

Medical, dental, vision, disability, and life insurance
Optional coverage for critical illness and legal support
Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries
401(k) with company match
Pension plan

About the Company

Austin Telco FCU is looking for a Collector to join our family.
A mission-driven team that puts people first and offers opportunities for growth in a collaborative and service-focused environment.

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all employees.