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About the Role

Under general supervision in the Electric Connections department, this role involves developing knowledge and assisting in the fulfillment of customer applications for new and upgraded electric service requests, general inquiries, and special service requests. The position focuses on the active management of customer requests throughout the end-to-end electric service delivery process to meet or exceed customer expectations.

Responsibilities

Act as the customer or trade ally’s primary point of contact for assigned customer requests
Respond timely and effectively to customers, trade allies and other business units to resolve issues and ensure actions and orders are fulfilled and delivered against service level agreements
Actively monitor and maintain work queues and review customer documentation for completeness, in accordance with Company and Department policies, procedures and service level agreements
Determine applicable tariff rules for assessing customer rates and cost responsibility; prepare flat rate Contribution in Aid of Construction (“CIAC”) estimates and reconciliations
Coordinate and deliver electric service request agreements, tariff forms and associated non-utility billing estimate quotations and reconciliation invoices
Effectively communicate Company expectations, included but not limited to customer submittal requirements, easement requirements, construction payment responsibilities and estimated design, engineering and construction schedule timeframes
Comply with all Company, Function, and Departmental Policies and Procedures

Requirements

Degree in business, management, engineering, project management, technology or other related discipline; or at least 2 years of experience in customer support role (electrical distribution customer, design, project management construction roles preferred)
High School Diploma or equivalent required
Acceptable working knowledge of elements of polyphase electrical theory. The Company may require that the applicant demonstrate (via testing) that the employee does, in fact, possess the required level of knowledge
Ability to effectively communicate in writing and verbally below groups
Must maintain strong organizational skills and ability to track and maintain multiple tasks, determine priorities, follow procedures, and meet deadlines
Ability to take personal responsibility for correcting problems promptly
May be required to provide and use personal transportation subject to reimbursement on a milage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all Company requirements for driving at work.
Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

Location

Buffalo

Work Type

Full-time

Experience Level

2 years of experience in customer support role (electrical distribution customer, design, project management construction roles preferred)

Education Level

Degree in business, management, engineering, project management, technology or other related discipline
High School Diploma or equivalent

Salary/Compensations

$39.62 per hour

Benefits

medical
dental
life insurance
401(k) plan
vacation
tuition assistance

About the Company

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

Equal Opportunity

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.