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About the Role

The Manager, Development plays a critical donor-facing role on Smile Train’s Mid-Level Development team, responsible for strengthening donor relationships and driving sustained philanthropic support. This position supports and executes strategies for the mid-level donor audience and prospects capable of making four and five-figure gifts, with a focus on retention, growth, and pipeline development. The Manager will contribute to the success and continuous improvement of the Mid-Level Program by proactively engaging donors through strategic outreach and personalized stewardship. This role collaborates closely with colleagues across Development and supports donor movement toward major and planned giving, ensuring a strong pipeline and building foundation for our ambitious fundraising 5-year strategic plan.

Responsibilities

Refine strategy and perform execution of the mid-level program’s cultivation, solicitation, and stewardship efforts in partnership with Senior Director, Development.
Collaborate with the Manager, Development (Program) to support donor centric, data informed strategies that move donors through the fundraising pipeline and drive revenue from key segments.
Work closely with Manager, Stewardship to plan timing and execute delivery of stewardship messages to all mid-level program donors.
Actively manage donor relationships through personalized (and one-to-few) outreach, including calls, handwritten notes, meetings, and tailored email communications.
Carry out fundamental stewardship of donors who give multiple gifts throughout the year.
Support the department’s fundraising strategies by analyzing data and aiding in segmentation of donors.
Conduct donor research by using platforms such as iWave, Google, LinkedIn and Salesforce and layering onto existing donor reports.
Serve as a primary contact for incoming inquiries from mid-level donors.
Contribute to and support mid-level campaigns, appeals, and stewardship initiatives in coordination with the broader Development team.
Maintain accurate, timely records of donor interactions, moves management, and pipeline activity in the CRM (Salesforce), ensuring strong data quality and reporting.
Contribute to the overall success of Smile Train by performing other essential duties and responsibilities as assigned.

Requirements

Strategic, motivated fundraising professional with experience managing donor data and building meaningful relationships within a global nonprofit environment.
Understands the full donor lifecycle and brings a thoughtful, donor-centered approach to cultivation and stewardship.
Balances data-driven decision-making with authentic relationship-building, using insights to segment, engage, and upgrade donors while connecting them deeply to Smile Train’s vision and impact.
Organized, proactive, and adaptable, and thrive in a collaborative, fast-paced development setting.
Bachelor’s degree in philanthropy, marketing, communications, nonprofit management, or a related field—or equivalent professional experience.
Minimum 3–5 years of experience in fundraising or nonprofit development, ideally within annual fund, membership, or mid‑level portfolio management.
Strong written and verbal communication skills, with the ability to craft compelling donor narratives and impact driven messaging.
Proficiency in Microsoft Office Suite with strong organizational and time management skills.
Robust experience with donor CRM systems, preferably Salesforce or Raiser’s Edge, including data analysis and donor segmentation.
Strong interpersonal skills with the ability to manage sensitive donor relationships and collaborate effectively across teams.
Demonstrated success managing a donor portfolio and meeting revenue goals.
Self-starter with a strategic mindset and the ability to work independently while contributing to team initiatives.
Detail oriented and analytical, with a commitment to continuous improvement and data informed decision making.
Collaborative team player with a positive attitude, curiosity, and sense of humor.
Experience working in a healthcare, international development, or global NGO setting is a plus.
Working knowledge of Asana.

Skills

Fundraising
Nonprofit Development
Annual Fund Management
Membership Management
Mid-Level Portfolio Management
Donor Data Management
Relationship Building
Donor Lifecycle Understanding
Cultivation
Stewardship
Data-Driven Decision-Making
Donor Segmentation
Donor Engagement
Donor Upgrading
Communication (Written and Verbal)
Microsoft Office Suite
Organizational Skills
Time Management
CRM Systems (Salesforce, Raiser's Edge)
Data Analysis
Interpersonal Skills
Collaboration
Strategic Thinking
Independent Work
Detail Orientation
Analytical Skills
Continuous Improvement
Asana

Location

New York City

Work Type

Full-time
Hybrid

Experience Level

3-5 years

Education Level

Bachelor's degree or equivalent professional experience

Salary/Compensations

$70,000-$75,000

Benefits

Comprehensive health, pharmacy, dental, and vision coverage
401(k) retirement plan with employer match
Generous PTO package
Paid holidays
Sick time
Paid parental leave
Family care benefits
Free access to professional mental health counseling
Annual professional development stipend

About the Company

Smile Train is the world’s leading cleft focused organization.
Our goal is to transform the lives of every person impacted by a cleft lip or palate.
We train and support doctors and medical professionals to provide our patients with free, life-changing, comprehensive cleft treatment.
Our sustainable model has allowed us to reach more than 2 million children in 90+ countries in the past 25 years, and we still feel like we’ve just started.
We are truly changing the world one smile at a time!

Equal Opportunity

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply.