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About the Role

The Line Technician Supervisor (LTS) is responsible for overseeing all ground service activities related to transient and based aircraft, ensuring safe, efficient, and high quality service. This role is focused on technical aircraft services while requiring exceptional customer service to ensure timely, professional ground support.

Responsibilities

• Oversee all ground service activities related to transient and based aircraft.
• Ensure safe, efficient, and high-quality service for aircraft owners, guests, and flight crews.
• Provide timely, professional ground support with energy, attention to detail, and a commitment to exceptional service standards.
• Promote and maintain a positive image of Modern Aviation.
• Assist passengers and flight crews by delivering exceptional service.
• Handle the safe movement, placement, storage, de icing, and fueling of aircraft.
• Operate a wide variety of aircraft ground support equipment.
• Maintain strong ramp awareness, including monitoring aircraft positioning, foreign object debris (FOD), and weather conditions.
• Ensure all aircraft and ramp activities are properly coordinated during assigned shifts.
• Actively participate in the IS BAH safety program by identifying and mitigating hazards.
• Adhere to all safety policies, procedures, and standard operating practices.
• Exercise sound judgment when making decisions.
• Delegate and assign duties to qualified personnel during assigned shifts.
• Monitor work performance of Line Service Technicians (LSTs) and assess results.
• Assist the Line Manager with training and mentoring new employees.
• Enforce safety and operational policies in the Line Manager’s absence.
• Fill in for the Line Manager when he or she is not on duty.
• Maintain shift reports and related documentation.
• Perform duties with minimal supervision and direct shift level activities as needed.
• Perform other duties as assigned by the Shift Lead, Shift Supervisor, or Line Manager.

Requirements

• High school diploma or equivalent.
• Ability to work nights, weekends, and varying shifts as required.
• Valid driver’s license.
• Ability to stand or walk for extended periods of time.
• Applicants must be legally authorized to work in the United States for any employer.
• Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

Skills

• Strong verbal and written communication skills.
• Exceptional mathematical skills.
• Previous customer service experience preferred.
• Basic knowledge of various aircraft types and aircraft servicing preferred.

Location

• Ronkonkoma, NY 11779

Work Type

• Full Time

Education Level

• Associate’s degree preferred.

Salary/Compensations

• $23.00 - $26.00 Hourly

Benefits

• Medical, dental, and vision insurance.
• Company-paid life and disability coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Additional voluntary benefit options.

About the Company

• Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees.

Equal Opportunity

• Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws.
• Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.