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About the Role
Marshall+Sterling is seeking an Assistant Client Service Specialist to provide superior service and administrative support. This role is crucial in supporting Client Service Specialists, managing customer requests, and ensuring smooth departmental operations.
Responsibilities
- Support Client Service Specialists by assisting with customer requests and maintaining smooth operations.
- Document all client and carrier communications regarding coverages and exposures in the management system.
- Follow workflow procedures and adhere to agency guidelines.
- Promptly report any actual or potential Errors & Omissions (E&O) claims.
- Maintain required professional accreditations.
- Participate in continuing education programs when available.
- Perform other duties and projects as assigned.
Requirements
- Proficiency with AI tools, task management systems, and Microsoft Office.
- Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company.
- Highly organized and detail-oriented.
Location
- Glens Falls, NY
Work Type
- Full Time
- Onsite
Education Level
- High School diploma or equivalent required
Salary/Compensations
- $37,500.00 - $42,500.00
Benefits
- Comprehensive package including Medical, Dental, Vision, 401(k) with match.
- Generous Paid Time Off (PTO).
- Thirteen paid holidays.
- Company-paid life insurance for you and your dependents.
- Employee assistance fund and programs.
- Wellness perks.
- Employee Stock Ownership Program (ESOP).
About the Company
- Marshall+Sterling is a 100% employee-owned company with roots dating back to 1864.
- Guided by a mission to empower clients to predict, prepare for, and preempt risk.
- Relentlessly focused on helping people and businesses protect what matters most.
- Driven by a vision of creating a future that’s safer and more secure.
- Fosters a culture of innovation, collaboration, and integrity.
- Values and empowers employee-owners, investing them in the company's collective success.