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About the Role

This role exists to support the Strategic Account Executive team by owning the administrative backbone that lets them sell without friction. The Business Support Analyst will be responsible for vendor/supplier onboarding, meeting and travel coordination, expense management, and other operational tasks, allowing AEs to focus on customer engagement.

Responsibilities

• Own end-to-end onboarding into customer and prospect supplier/vendor portals, including documentation, compliance questionnaires, and portal data entry.
• Track onboarding status and proactively flag blockers.
• Maintain a repository of standard documentation for fast and error-free re-submission.
• Schedule and coordinate customer meetings, internal syncs, and cross-functional touchpoints.
• Book and manage domestic and international travel, prepare itineraries, and handle changes.
• Process and submit AE expense reports accurately and on time.
• Act as first point of contact for AE administrative needs, including CRM data hygiene, document formatting, and coordination with other departments.
• Identify recurring administrative bottlenecks and propose process improvements.

Requirements

• 2+ years in an EA, administrative business partner, sales operations, or business support role, ideally supporting a quota-carrying sales team or senior executives in a B2B enterprise environment.
• Demonstrated experience navigating supplier/vendor onboarding portals (Ariba, Coupa, or similar).
• Based in or willing to relocate to Austin, TX.
• Strong working knowledge of Salesforce or a comparable CRM (data entry, basic reporting, opportunity hygiene).

Skills

• Excellent written and verbal communication
• High attention to detail
• Comfortable with ambiguity and shifting priorities
• Familiarity with expense platforms (Expensify, Concur, or similar) and travel booking tools
• Experience supporting teams selling into hyperscalers, data centres, or critical infrastructure/construction (desirable)
• Proactive mindset

Location

• Austin, Texas

Work Type

• On-site
• 5 days per week

Experience Level

• 2+ years

Benefits

• Private medical
• Extra Christmas shutdown days
• 15 days PTO + public holidays
• Biannual salary reviews
• Summer & Christmas staff parties
• Employee referral scheme
• Make a real-world impact of revolutionising the construction industry

About the Company

• XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry.
• XYZ has grown to over 100 staff across the UK, US & Europe and is working with Mission Critical organisations & construction companies to successfully deliver major projects.