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About the Role

Lead and inspire the checkout team to shape the customer experience through exceptional service. Drive brand loyalty to support future sales growth by creating a truly inclusive high performing team to deliver an exceptional journey for every customer.

Responsibilities

• Lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Oversee safety, security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.

Requirements

• Obsessed about customers and listening to them.
• Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
• Strong emotional intelligence and thrive in influencing others.
• Love to problem solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.

Location

• B&Q Old Kent Road

Work Type

• Full time
• Part time
• Job Share
• Permanent Contract

Salary/Compensations

• Up to £36,500 per annum (Inclusive of £1.34 per hour, store specific location allowance)

Benefits

• Bonus
• Pension
• 6.6 Weeks Holiday
• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits

About the Company

• Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love.

Equal Opportunity

• We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
• You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
• If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.
• If you would like to be considered under the Disability Confident Scheme please contact us at recruitment@b-and-q.co.uk.
• If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.