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About the Role

The Director - Commercial and Digital will lead commercial growth, customer engagement, and digital transformation across GRI’s global market-facing services. This role focuses on strengthening and scaling GRI’s offerings, including learning programs, practitioner services, digital tools, and licensing, while driving GRI toward a more digitally enabled, data-driven, and customer-centric operating model.

Responsibilities

• Lead the development and execution of GRI’s commercial and digital growth strategy.
• Drive sustainable revenue growth across GRI’s portfolio of learning, training, practitioner support, and digital services.
• Develop scalable commercial models that support both organizational impact and long-term financial sustainability.
• Oversee global business development efforts, including strategic partnerships, channel development, customer acquisition, and expansion opportunities.
• Identify and develop new revenue-generating opportunities, including digital services, subscriptions, platform-based offerings, and strategic collaborations.
• Develop and oversee sales strategies, pipeline management, customer segmentation, and account growth approaches.
• Ensure commercial activities are informed by market demand, customer insights, and measurable return on investment.
• Lead the continued digitalization and scaling of GRI’s customer-facing services and delivery models.
• Oversee the evolution of digital platforms supporting learning, customer engagement, implementation support, and practitioner collaboration.
• Develop and oversee a digital marketing function.
• Develop strategic digital partnerships that strengthen reach, accessibility, scalability, and innovation capacity.
• Explore opportunities to leverage AI-enabled services, automation, analytics, personalization, and digital support tools to improve user experience and operational efficiency.
• Drive innovation in how standards-related services and implementation support are delivered globally.
• Ensure digital investments and initiatives are aligned with measurable customer value and business outcomes.
• Oversee sales, customer success, CRM, and key account management functions across GRI’s services ecosystem.
• Support the strengthening of client relationships, including with large reporting organizations, training partners, consultants, and ecosystem stakeholders.
• Develop high-quality customer engagement and retention strategies focused on long-term value creation and customer satisfaction.
• Build a data-driven and user-centric customer experience across all market-facing services.
• Ensure customer feedback and usage data directly inform service development and prioritization.
• Oversee and support the growth and modernization of GRI’s global portfolio of certified training programs, e-learning platforms, practitioner and community programmes.
• Ensure programs are globally scalable, commercially sustainable, operationally effective, and responsive to market needs.
• Identify opportunities to strengthen digital delivery, accessibility, engagement, and partner-enabled growth.
• Embed a data-driven culture across commercial and digital functions.
• Refine KPIs, dashboards, and reporting frameworks to track commercial performance, customer engagement, digital adoption, growth, and return on investment.
• Use customer insights, market intelligence, analytics, and performance data to support strategic decision-making and prioritization.
• Oversee market research and competitive analysis related to sustainability reporting, digital services, customer needs, and emerging trends.
• Support organizational agility through evidence-based planning, monitoring, evaluation and learning.
• Drive the redesign of the commercial and digital function in line with future needs.
• Lead multidisciplinary teams across commercial services, digital products, customer engagement, learning, and partnerships.
• Foster a collaborative and high-performance culture focused on innovation, accountability, growth, and continuous learning.
• Work closely with standards, policy, communications, partnerships, finance, and operational teams to support integrated organizational delivery.
• Deliver on GRI’s organizational strategy as a member of the Leadership Team.

Requirements

• Approximately 10 years of senior leadership experience in commercial, digital, business development, customer engagement, or service-oriented roles.
• Demonstrated success scaling international digital services, learning ecosystems, platforms, subscription models, or customer-facing business lines.
• Strong commercial acumen with proven experience driving growth, revenue development, and market expansion.
• Significant experience leading digital transformation and digitally enabled service delivery, including digital marketing and digital platforms.
• Experience developing and managing strategic digital partnerships and growth collaborations.
• Proven experience leading sales, customer success, CRM, and key account management functions.
• Strong understanding of customer acquisition, retention, lifecycle management, and ROI-focused commercial performance.
• Experience using data analytics, customer insights, and market intelligence to drive business decisions and service innovation.
• Understanding of sustainability, ESG, reporting, disclosure, standards-setting, assurance, or related markets.
• Experience leading cross-functional teams and organizational change initiatives in international and complex environments.
• Bachelor’s degree required in business, technology, sustainability, management, education, or a related field; advanced degree preferred.
• Strong strategic and commercial mindset.
• Demonstrated ability to scale digitally enabled services and organizations internationally.
• Strong understanding of digital business models and customer-centric service design.
• Data-driven decision-maker with strong analytical capabilities.
• Strong relationship-building, negotiation, and partnership development skills.
• Excellent leadership and stakeholder management capabilities.
• Entrepreneurial, adaptable, and execution-oriented approach.
• Ability to balance mission orientation with commercial sustainability and growth objectives.

Skills

• Commercial leadership
• Digital experience
• International perspective
• Commercial growth
• Customer engagement
• Digital transformation
• Business development
• Digital marketing
• Strategic partnerships
• AI-enabled tools
• Customer analytics
• User-centric service design
• Business acumen
• Collaborative leadership
• Sustainability
• ESG
• Reporting
• Disclosure
• Standards-setting
• Assurance
• Sales strategies
• Pipeline management
• Customer segmentation
• Account growth
• Market demand analysis
• Customer insights
• Return on investment
• Digital platforms
• Learning ecosystems
• Subscription models
• Customer success
• CRM
• Key account management
• Customer acquisition
• Customer retention
• Lifecycle management
• Data analytics
• Market intelligence
• Cross-functional team leadership
• Organizational change management
• Strategic planning
• Negotiation
• Partnership development
• Stakeholder management
• Adaptability
• Execution orientation

Location

• Remote

Work Type

• Full-time
• 1-year fixed-term contract with possibility for extension

Experience Level

• Senior leadership experience (approx. 10 years)

Education Level

• Bachelor’s degree in business, technology, sustainability, management, education, or a related field
• Advanced degree preferred

Salary/Compensations

• € 77,298 - € 109,505 per annum on full-time basis (Europe-based range)

Benefits

• Generous leave allowance
• Access to the GRI Academy

About the Company

• GRI is the independent global standard setter for sustainability impact reporting.
• GRI provides the world’s most widely used sustainability reporting standards.
• GRI works with businesses, regulators, investors, civil society organizations, and other stakeholders to advance transparency, accountability, and sustainable development.
• GRI develops standards that reflect global best practice and public interest through a multi-stakeholder process.
• GRI has staff in more than 20 countries, combining global perspective with local relevance.
• GRI supports long-term value creation for organizations and society.
• GRI is expanding and modernizing how it delivers value to organizations and practitioners globally due to evolving sustainability reporting expectations, including increased digitalization, AI-enabled services, interoperability initiatives, and growing demand for implementation support.

Equal Opportunity

• We aim to create a recruitment process that champions diversity, equity, and inclusion, ensuring all candidates have equal opportunities and are evaluated based on their unique skills and experiences.
• If you need any support or adjustments during the application process, please reach out to us.