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About the Role

Eagle Metalcraft is seeking a highly organized and detail-oriented Production Coordinator to support the efficient flow of customer orders through the manufacturing process. This position serves as a critical link between Sales, Engineering, Programming, and Manufacturing by creating complete job packets, verifying order information, and ensuring production has everything needed to begin work on schedule.

Responsibilities

• Review incoming customer purchase orders for completeness and accuracy.
• Confirm order details with customers when clarification is needed.
• Verify revisions, quantities, due dates, pricing, and shipping requirements.
• Communicate discrepancies to Sales or Management for resolution.
• Create production jobs within the ERP system (JobBOSS).
• Generate and assemble complete production travelers.
• Ensure all required documentation is included, including customer drawings, internal prints, material requirements, routing information, special customer instructions, and certifications/quality documentation when applicable.
• Order and kit hardware for floor production.
• Release accurate job packets to the production floor.
• Coordinate with Programming, Engineering, Purchasing, and Production to ensure jobs are ready for release.
• Monitor pending orders and follow up on missing information.
• Assist in prioritizing urgent customer requirements.
• Maintain accurate production records.
• Ensure document revisions are current.
• File and organize completed job documentation.
• Support ISO and quality documentation requirements.
• Serve as a connection for customers, Sales, Engineering, and Production.
• Communicate schedule changes or order updates.
• Escalate potential issues before they impact production.
• Greet and assist all visitors in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls to the appropriate personnel.
• Manage the front desk and maintain a welcoming reception area.
• Receive, sort, and distribute incoming mail and deliveries.
• Prepare outgoing mail and coordinate shipping as needed.
• Monitor visitor sign-in procedures and notify employees of arriving guests.
• Respond to general inquiries and provide basic company information.
• Adapt to new tasks as they are assigned.

Requirements

• High school diploma or GED.
• 2+ years in manufacturing or production administration.
• Strong computer skills.
• Excellent organizational abilities.
• Strong written and verbal communication skills.
• High attention to detail.
• Ability to prioritize multiple tasks.
• Experience with JobBOSS or another ERP system.
• Experience reading manufacturing drawings.
• Familiarity with sheet metal or machining operations.
• Microsoft Excel proficiency.

Skills

• Organization
• Time management
• Customer service
• Problem solving
• Accuracy
• Teamwork
• Professional communication
• Multitasking

Location

• Remote Position: No

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• High school diploma or GED

Salary/Compensations

• USD $22.00/Hr. - USD $24.00/Hr.

About the Company

• Founded in 1953 as the Eagle Manufacturing Company, we began primarily as a welding shop. Equipment at that time consisted of a drill press, lathe and welding machine, and soon with the growth of the electronics industry, grew to include precision sheet metal fabrications with a specialization in aluminum fabrication and welding. This soon became the core of our business.
• Anticipating our customers’ future requirements, Eagle Metalcraft expanded to include professional in-house painting, finishing and powder coating. Over the years, we’ve added state-of-the-art capital equipment to improve quality and productivity. Laser Cutting, CNC Machining and Turning centers provide customers “one-stop shopping”, and job-shop specific software enable better control and analysis of job costs and flow through.
• With a focus on “old world craftsmanship,” Eagle Metalcraft has earned a reputation as a Premiere Sheet Metal Fabricator, CNC Machining and Turning company with unequaled quality and delivery. Whether you are in the Northeast or anywhere in the United States, we look forward to teaming with you to produce the highest quality precision metal products.