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About the Role

RiskSpan is seeking an Agency MBS Product Manager to lead the product roadmap and strategy for agency prepayment analytics and modeling. This role involves defining requirements, prioritizing the backlog, driving feature development, and serving as a key client-facing resource, with a significant focus on AI-powered product features.

Responsibilities

• Contribute to the agency MBS product roadmap, defining priorities, writing requirements, and driving features from concept to launch.
• Develop deep expertise in RiskSpan's agency prepayment models, MBS analytics, and platform features.
• Translate client feedback and market trends into structured product requirements for Engineering.
• Monitor Agency MBS market developments and identify product opportunities.
• Manage and extend RiskSpan's existing AI-powered product features and help define the roadmap for next-generation AI capabilities.
• Develop content to support marketing of the MBS product in partnership with Marketing and Sales.
• Serve as the primary point of contact for clients with Agency MBS questions on the RiskSpan Platform.
• Handle client questions directly, partnering with the CSM on relationship management and routing technical issues.
• Provide client support as a subject matter escalation point across RiskSpan's broader analytical product suite.
• Help test and train AI-powered support tools designed to handle common Agency MBS questions.
• Triage and route complex issues to Engineering or other SMEs as needed.
• Represent the client and product perspective across internal teams.
• Collaborate with Customer Success to ensure smooth handoffs, healthy client relationships, and closed-loop feedback.
• Support Sales Engineers on demos, trials, and prospect evaluations.
• Provide dedicated support coverage that frees Customer Success to focus on pipeline and expansion.
• Partner with Sales to understand client usage patterns that inform roadmap priorities and support revenue and renewal conversations.

Requirements

• 2-4 years of experience, including 1-2 years of experience in structured finance, fixed income, mortgage analytics, or financial technology.
• Working knowledge of agency MBS (Fannie Mae, Freddie Mac, Ginnie Mae pools, TBAs, and prepayment dynamics).
• Solid understanding of prepayment analysis concepts: CPR, S-curves, refi incentive, SATO, burnout, and seasoning.
• Comfortable querying and analyzing data in SQL and Snowflake.

Skills

• Product Management
• Client Support
• AI-powered product features
• SQL
• Snowflake

Experience Level

• 2-4 years of experience
• 1-2 years of experience in structured finance, fixed income, mortgage analytics, or financial technology

About the Company

• RiskSpan is a leading source of analytics, modeling, data and risk management solutions for the Consumer and Institutional Finance industries.
• We solve business problems for clients such as banks, mortgage-backed and asset-backed securities issuers, equity and fixed-income portfolio managers, servicers, and regulators that require our expertise in the market risk, credit risk, operational risk, and information technology domains.