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About the Role

The Associate Director – Health IT Field Lead plays a pivotal role in leading a team of Health IT Liaisons and executing Amgen’s Health IT strategy. This position ensures the team operates in alignment with corporate objectives and contributes to improved patient outcomes. This role is both strategic and operational, serving as a coach who manages and develops the Health IT Liaison team. The Associate Director will drive adoption of Amgen’s Health IT initiatives, oversee execution of account plans, and ensure compliance with all standards.

Responsibilities

Lead, coach, and develop the Health IT Liaison team to ensure effective execution of account plans, adherence to compliance standards, and continuous improvement.
Evaluate performance, provide constructive feedback, recognize achievement, and identify training needs; partner with training teams to design and deliver programs.
Lead national training initiatives, including new hire onboarding and ongoing team learning programs.
Support the Health IT Liaison strategy, messaging, tools, & field teams’ training for EHR initiatives supporting CV and Bone therapeutic areas, with the expansion efforts within the Oncology, Inflammation, and Rare Disease.
Work with third-party vendors to facilitate the internal legal, regulatory and medical review of marketing materials via the Materials Approval and Compliance (MAC).
Standardize, deploy, and execute the Health IT strategy in collaboration with the Director.
Lead account planning and management efforts for priority IDN and Payer accounts.
Manage the customer accounts prioritization process for the Health IT Liaisons.
Collaborate with cross-functional medical and commercial account teams to gather customer insights to inform internal strategy.
Partner with Medical and IDN Strategy Team leads and other cross-functional partners to align initiatives and assess national opportunities.
Confidently engage customers using appropriate methods and MAC approved materials/messaging.
Ensure effective use of CRM tools to manage schedules, track activities, and document customer interactions.
Contribute to cross-functional workstreams that advance business initiatives as requested.
Evolve future Health IT Liaison strategic and executional plans in alignment with medical and brand strategic plans.
Provide input on targeting strategies, Key Performance Indicators (KPIs), and Plans of Action (POAs).

Requirements

Doctorate degree OR Master’s degree and 4 years of experience in Health IT life science role.
Bachelor’s degree and 6 years of experience in Health IT life science role.
Associate’s degree and 12 years of experience in Health IT life science role.
High school diploma / GED and 14 years of experience in Health IT life science role.
Bachelor's degree in informatics
Strong eye for business, analytical skills, and critical thinking ability.
Experience in pharmaceutical/biotech industry.
Good understanding of IDNs and key partners.
Understanding or familiarity of EHR systems within IDNs.
Interest in population health management and implementation science.
Experience successfully managing and motivating direct reports.
Ability to effectively manage complex accounts.

Skills

Health Information Technology
EHR systems
Population health management
Implementation science
CRM tools

Location

Field

Work Type

Field
Remote work arrangements, where possible

Experience Level

Associate Director

Education Level

Doctorate degree
Master’s degree
Bachelor's degree
Associate's degree
High school diploma / GED
Bachelor's degree in informatics

Salary/Compensations

USD - USD

Benefits

Comprehensive employee benefits package
Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
A discretionary annual bonus program
Stock-based long-term incentives
Award-winning time-off plans
Bi-annual company-wide shutdowns

About the Company

Amgen's shared mission—to serve patients—drives all that we do.
We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide.