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About the Role

PNC is seeking an Operations Group Manager Senior within the Treasury Management organization to lead the Financial Operations (FinOps) and Settlement function. This role is responsible for the end-to-end financial operations of the bank's merchant services business, ensuring accuracy, timeliness, and control integrity across all financial processes.

Responsibilities

• Lead the FinOps function across settlement, billing, exception management, collections, and financial control functions.
• Own daily, monthly, and periodic operational calendars, ensuring on-schedule execution within defined thresholds with a focus on automation.
• Establish and maintain operating procedures, runbooks, and control documentation for all FinOps processes.
• Serve as the primary escalation point for high-severity financial exceptions, funding discrepancies, or merchant-impacting operational failures.
• Maintain full reconciliation integrity across the merchant services general ledger.
• Ensure daily and month-end close activities are completed accurately and on time.
• Design and enforce a strong internal control environment.
• Partner with Internal Audit and Compliance to support examinations, audits, and regulatory reviews.
• Own merchant interchange and scheme fee economics.
• Identify and remediate billing and revenue leakage across the merchant portfolio.
• Partner with Product and Pricing teams to operationalize fee schedule changes and new billing constructs.
• Manage reserve adequacy across the merchant portfolio.
• Oversee the collections strategy for merchant receivables.
• Lead damage assessment processes for merchant-related fraud, processing errors, and dispute losses.
• Ensure all FinOps processes comply with applicable regulations, card network rules, and bank policy.
• Manage lien and levy processing in strict adherence to legal requirements and internal policy.
• Maintain audit-ready documentation and evidence packages for all FinOps processes.
• Define and drive the FinOps target operating model, including automation opportunities, system enhancements, and vendor/processor integration improvements.
• Develop and report on a FinOps scorecard covering operational KPIs, exception aging, funding accuracy, billing quality, and recovery performance.
• Partner with Product & Platform team on requirements for Technology system implementations, platform migrations, and operational tooling.
• Contribute to the merchant services business strategy by providing data-driven insight on operational cost, risk exposure, and revenue performance.
• Determines the overall operations strategy for function or business and sets operating standards in collaboration with the business.
• Oversees execution of support and service and leads staff to achieve excellence.
• Oversees the development of relevant key performance and risk indicators.
• Oversees the execution of business and functional strategies and initiatives to achieve desired service and budgetary results within the risk appetite.
• Drives improvements in capabilities, controls and performance while connecting strategies and initiatives to business outcomes to drive desired client experience.
• Develops and maintains relationships with internal and external partners and creates an environment in which products and/or processes are designed/re-designed and/or managed to ensure customer satisfaction.
• Establishes and ensures compliance with internal policies and procedures.
• Recommends and influences policy and procedure changes to meet business objectives.
• Ensures policy and procedures changes are communicated appropriately to deliver a superior employee and customer experience.
• Manages highest level escalations.
• Manages, aligns and oversees the development of the operations team, which may include managers, supervisors and individual contributors.
• Develops future leaders, including managers and supervisors.

Requirements

• 10+ years of progressive financial operations experience in payments, merchant acquiring, or card issuing, with at least 5 years in a senior management or leadership role.
• Deep understanding of the merchant acquiring value chain, including settlement flows, interchange economics, scheme fee structures, and the bank-processor operating model.
• Demonstrated experience owning reconciliation, exception management, and billing operations in a high-volume payments environment.
• Proven track record managing collections, reserves, and financial risk mitigation in a regulated financial institution.
• Familiarity with IRS 1099-K reporting requirements, state escheatment laws, and levy/lien processing obligations.
• Experience operating within a bank regulatory environment, including working with Internal Audit, Compliance, and bank examiners.
• Strong financial acumen; ability to manage P&L impacts, quantify operational losses, and communicate financial results to senior leadership.
• Excellent organizational and process management skills; demonstrated ability to run multi-track operational calendars without errors or missed deadlines.
• Experience leading and developing high-performing operations teams.
• Experience at a bank-owned merchant acquirer or bank-sponsored merchant acquirer with a third-party processor relationship.
• Familiarity with card network rules (Visa, Mastercard) as they apply to settlement, scheme fees, and dispute processing.
• Experience with enterprise financial systems (core banking platforms, GL systems) and payments-specific reconciliation or billing platforms.
• Background in treasury operations, bank operations, or bank financial control functions.
• Six Sigma, Lean, or equivalent process improvement certification or demonstrated application.
• Proven leadership experience with a moderate to large scope of responsibility is required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Skills

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)
• Budgeting
• Decision Making and Critical Thinking
• Effective Communications
• Industry Knowledge
• Internal Resource Coordination
• Operational Functions
• Operational Risk
• Process Management
• Standard Operating Procedures
• Strategic Thinking

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• Senior Management
• 8+ years industry-relevant experience
• 5+ years prior management experience

Education Level

• Bachelor's degree
• MBA or CPA a plus

Salary/Compensations

• $123,200.00 – $274,560.00

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service

About the Company

• At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
• We are all united in delivering the best experience for our customers.
• We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Equal Opportunity

• PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
• This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
• California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.