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About the Role

The Senior Lead: Payments & Commercial Operations Accommodation reports to the Chief of Staff and drives transformation initiatives for operational excellence and commercial growth within the Accommodation software company. This role requires a strategic operator to translate divisional objectives into actionable OKRs, manage complex transformation projects, and synthesize data for decision-making. A core pillar is end-to-end ownership of the Payments product, encompassing program management, cross-functional coordination, and commercial performance tracking.

Responsibilities

Drive adoption, definition, and tracking of OKRs across the Accommodation software company, ensuring alignment with divisional objectives.
Project manage commercial growth initiatives and transformational projects, contributing to divisional-level projects based on capacity.
Own production and delivery of weekly and monthly key reports (OKRs, WBRs, MBRs) ensuring stakeholder engagement and timely, accurate submission.
Synthesize complex data sets into actionable insights and commentary for the Accommodation Leadership Team.
Lead AI transformation programs and automation initiatives to drive efficiency and value creation.
Deputize for the Accommodation General Manager and/or Chief of Staff during absences.
Own end-to-end programme management of the Payments product across the Hospitality division, driving delivery against budgeted goals.
Lead cross functional coordination across commercial, product, engineering, and customer success to maintain launch momentum and scaled adoption of Payments across all Hospitality products.
Own the Payments commercial performance framework, tracking revenue, adoption, and pipeline metrics and escalating risks and opportunities as required.
Support post-acquisition integration activities, ensuring rapid value realization and smooth operational integration into the portfolio.
Ensure strategic initiatives and OKRs are aligned across key markets (UK/US/AU), supporting market entry strategies and regional growth plans.
Ensure all suite OKRs align with EVO platform dependencies, manage delivery timelines, and navigate strategic trade-offs between individual products and platform goals.
Build or coordinate development of KPI tracking infrastructure and dashboards to measure success, identify improvement areas, and provide real-time visibility into operational performance.

Requirements

Proven experience in commercial operations or strategy execution roles within hospitality or similarly complex industries.
Strong commercial acumen with deep understanding of financial commercials and investment case development.
Demonstrated project management expertise delivering complex, cross-functional transformation initiatives.
Experience establishing and driving OKR frameworks and operational cadence structures.
Excellent data synthesis skills with ability to translate complex information into actionable insights.
Advanced presentation and reporting skills with ability to create high-quality deliverables to tight deadlines.
Experience managing AI programs and delivering change through automation.
Curious, flexible, and innovative approach with comfort operating in ambiguous, fast-paced environments.
Payments or fintech programme management experience, ideally within a SaaS or hospitality context, with a track record of delivering payment products to commercial targets.
Experience in customer experience transformation and NPS improvement programs.
M&A integration experience, particularly in SaaS/software environments.
International operations experience across multiple markets/time zones.
Platform strategy understanding with ability to balance individual product needs against unified platform goals.
Proven ability to build or specify data/analytics infrastructure for operational visibility.

Skills

Commercial Operations
Strategy Execution
Financial Commercials
Investment Case Development
Project Management
Transformation Initiatives
OKR Frameworks
Operational Cadence
Data Synthesis
Actionable Insights
Presentation Skills
Reporting Skills
AI Programs Management
Automation
Payments Programme Management
Fintech Programme Management
SaaS
Hospitality
Customer Experience Transformation
NPS Improvement
M&A Integration
International Operations
Platform Strategy
Data Infrastructure Development
Analytics Infrastructure

Location

Work Type

Blended approach to office working

Experience Level

Senior

Salary/Compensations

Competitive salary

Benefits

25 days leave a year
Health contribution
Three charity days allocated

About the Company

The Access Group is one of the largest UK-headquartered business management software providers.
It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC.
Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work.
At Access, people are at the heart of everything we do.
We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive.

Equal Opportunity

We believe in equality for all and the transformative power of diversity.
If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.