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About the Role

Canadian Linen and Uniform Services Company is seeking an experienced Route Manager/Customer Service Manager to supervise drivers on assigned routes and optimize route productivity in a fast-paced environment.

Responsibilities

• Direct, supervise and manage drivers and assigned routes
• Develop strategies to optimize route productivity
• Train new employees in use of equipment, safety and driving hazards
• Provide employee supervision and problem solving
• Ride with drivers to detect errors in driving the vehicle or servicing accounts
• Direct research into causes of customer complaints
• Assist in researching, analyzing, designing and implementing routes
• Design and implement safety policies and procedures
• Maintain employee and customer retention rate through active communication and problem-solving efforts
• Create presentations and other management-level reports
• Performs other duties as assigned or requested

Requirements

• Bachelor's degree is preferred but equivalent experience will be considered
• Valid driver's license with clean driving record (driver's abstract required)
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience
• 2+ years of management experience (including training and development)
• Working knowledge of Microsoft Office (Outlook, Word and Excel)
• Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis)
• Customer-focused and detailed oriented
• Excellent communication and interpersonal skills
• Excellent time management and problem-solving skills

Skills

• Customer Service
• Account Management
• Delivery Driving
• Sales
• Management
• Training and Development
• Microsoft Office (Outlook, Word and Excel)
• Communication
• Interpersonal skills
• Time management
• Problem-solving

Location

• North America

Work Type

• Full-time

Experience Level

• 2+ years of management experience
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience

Education Level

• Bachelor's degree preferred
• Equivalent experience considered

Salary/Compensations

• $70,000-$80,000
• Additional compensation may include a bonus or commission

Benefits

• Job stability
• Competitive pay rate
• Great benefits and employee assistance program
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Consistently growing company that promotes from within

About the Company

• Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry.
• From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.
• Canadian Linen has been employing people for over 100 years in Canada.

Equal Opportunity

• Canadian Linen & Uniform Service Corp. is an equal opportunity employer.
• We are committed to a diverse and inclusive workplace for all.
• We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
• If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
• All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
• Vestis Commitment to Equal Opportunity Employment
• If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
• Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship.
• To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
• Please note that this phone number is to be used solely to request an accommodation with respect to the online application process.
• Calls for any other reason will not be returned.
• Reasonable accommodation requests are considered on a case-by-case basis.