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About the Role
The Evening Library Assistant role is based at the main Northampton Square Library during term-time, supporting core library services at the help desk, assisting with online resources, and managing library collections. This role involves supervising a small team and maintaining the library study environment.
Responsibilities
- Ensure the smooth delivery of core services at the library help desk.
- Answer reference and procedural enquiries.
- Deliver circulation functions.
- Assist with library equipment.
- Support the online library enquiry service.
- Perform shelving and collection management tasks.
- Supervise a small team delivering library services.
- Oversee and maintain the library study environment.
- Liaise with colleagues, including Security staff, during evening and weekend opening.
Requirements
- Relevant experience, preferably in an academic library setting.
- Excellent customer service skills.
- Good interpersonal and communication skills.
- Ability to supervise a team and foster a collaborative approach to work.
- Ability to give clear guidance and instructions to colleagues.
- Ability to liaise with colleagues in the library and other University teams.
Skills
- Customer service
- Interpersonal communication
- Team supervision
- Collaboration
Location
- Clerkenwell campus
- Northampton Square Library
Work Type
- Evening
- Weekend
Salary/Compensations
- Sector-leading salary
Benefits
- Pension scheme
- Comprehensive package of staff training and development
About the Company
- City St George’s is the University of business, practice and the professions, combining expertise from City, University of London and St George’s, University of London.
- The combined university is a large higher education destination for London students, offering a breadth of disciplines across health, business, policy, law, creativity, communications, science, and technology.
- The university is committed to supporting students to pursue their career and personal ambitions.
- Research is engaged, at the frontier of practice, and has a positive impact on the world.
- The Library Service provides support across four library locations, augmented by online resources and user support.
- The Library Service has been awarded Customer Service Excellence accreditation.
Equal Opportunity
- Committed to promoting equality, diversity, and inclusion in all its activities, processes, and culture for our whole community, including staff, students, and visitors.
- Welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation, and socio-economic background.
- Operates a guaranteed interview scheme for disabled applicants.