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About the Role

Work alongside the Department Manager to deliver standout service and operational excellence, reflecting Farm Boy’s commitment to the best fresh shopping experience. Build a high-performing department through collaborative leadership, hands-on coaching, and daily team engagement.

Responsibilities

• Deliver warm, confident, and engaging customer service.
• Work closely with the Department Manager to execute departmental strategies and achieve stated goals.
• Support team development through training, coaching, motivation, and recognition.
• Lead regular team huddles to share goals, recognize achievements, and provide feedback.
• Support daily operations by ensuring outstanding customer service, accurate merchandising, adequate staffing, and department cleanliness.
• Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
• Promote compliance with all Safe Food Handling and Health & Safety policies and procedures.
• Assist with other related duties as required.

Requirements

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business.
• A minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast-paced, dynamic environment by effectively managing competing priorities.
• Excellent organizational, analytical, and interpersonal skills.
• Comfort learning and using manual and automated systems.
• Prior experience working with a variety of computer software programs.
• Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English.

Skills

• Clear, professional communication style.
• French language skills considered an asset.

Location

• Alderwood

Work Type

• Full-time

Experience Level

• 1 year of progressively responsible supervisory or management experience

Education Level

• Post-secondary program with an emphasis in business

Salary/Compensations

• CAD 21.00 - hourly

Benefits

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training.
• Prioritization of internal promotions.

About the Company

• From the moment we opened our doors in 1981, we knew we wanted to be different.
• Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.
• At Farm Boy, we believe in supporting our Team Members throughout their careers.
• Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers opportunities for growth and development.
• The opportunity to support local neighbourhoods through our community programs.
• Farm Boy takes pride in growing a team that represents the best in the business.
• Join us for the career you’re craving!

Equal Opportunity

• We are committed to building a diverse and inclusive workplace.
• We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
• We strive to create an environment where everyone feels valued, respected, and supported.
• Accommodations are available upon request for employees and applicants who may require them.
• We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.