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About the Role
Own the strategy, reliability, and evolution of the customer service technology stack, including CRM, automation, self-service, and telephony systems. Ensure these systems are robust, reliable, and scalable to support global customer service and fulfillment operations. Lead complex, large-scale implementations and migrations as part of the long-term platform strategy.
Responsibilities
- Own the end-to-end Customer Operations systems roadmap, with a focus on stability, reliability, and long-term scalability.
- Act as product owner for Salesforce, ensuring it supports current and future operational needs.
- Lead selection, implementation, and optimization of automation, self-service, and telephony platforms.
- Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption.
- Ensure systems are well-integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency.
- Partner closely with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms.
- Define success metrics for systems performance and drive continuous improvement.
Requirements
- 5+ years of experience in product management or platform ownership roles, focused on customer operations or enterprise systems.
- Deep experience with CRM platforms, including Salesforce.
- Proven track record leading complex, large-scale system implementations or migrations.
- Strong understanding of customer service technology stacks, including automation and telephony.
- Comfortable operating at both strategic and execution levels in complex, cross-functional environments.
- Able to balance speed, stability, and long-term platform health.
Skills
- Product Management
- Platform Ownership
- Customer Operations Systems
- Enterprise Systems
- CRM Platforms
- Salesforce
- System Implementations
- System Migrations
- Automation Platforms
- Self-Service Platforms
- Telephony Platforms
- Cross-functional Collaboration
- Strategic Planning
- Execution Management
Experience Level
- 5+ years
Salary/Compensations
- €61,000 - €80,000
Benefits
- Autonomy and decision-making empowerment
- Opportunities for learning, growth, and development
- Commitment to sustainability and ethical business practices
- 40% discount on Suitsupply products
About the Company
- Suitsupply is a company focused on beautifully crafted, high-quality products.
- Committed to sustainability and ethical business, working exclusively with suppliers who uphold the highest standards in alignment with the International Labour Organization.