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About the Role
The Scheduler 2 plays a critical role in ensuring the efficient and effective coordination of appointments, procedures, and resources within a healthcare setting. This position is responsible for managing complex scheduling needs that support patient care delivery and optimize the use of clinical and administrative resources. The Scheduler 2 collaborates closely with healthcare providers, patients, and administrative staff to maintain accurate and timely scheduling information, thereby enhancing patient satisfaction and operational workflow. This role requires a keen attention to detail, strong organizational skills, and the ability to handle multiple priorities in a fast-paced environment. Ultimately, the Scheduler 2 contributes to the seamless operation of healthcare services by minimizing scheduling conflicts and maximizing resource utilization.
Responsibilities
- Coordinate and schedule patient appointments, procedures, and follow-ups in accordance with clinical guidelines and patient needs.
- Communicate effectively with patients, healthcare providers, and administrative teams to confirm appointments and resolve scheduling conflicts.
- Maintain and update scheduling databases and electronic health records to ensure accuracy and compliance with healthcare regulations.
- Monitor appointment availability and adjust schedules proactively to optimize resource utilization and reduce patient wait times.
- Assist in training and supporting junior scheduling staff and contribute to process improvement initiatives within the scheduling department.
Requirements
- High school diploma or equivalent required; associate degree or higher preferred.
- Minimum of 2 years experience in healthcare scheduling or a related administrative role.
- Proficiency with electronic health record (EHR) systems and scheduling software.
- Strong communication and interpersonal skills to interact effectively with patients and healthcare teams.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Experience working in a hospital or clinical environment within the Health Care and Social Assistance industry.
- Familiarity with medical terminology and healthcare billing processes.
- Certification in medical scheduling or healthcare administration.
- Demonstrated ability to use data analytics tools to improve scheduling efficiency.
- Bilingual skills, particularly in Spanish, to support diverse patient populations.
Skills
- Strong organizational and time management skills
- Effective communication skills
- Proficiency with electronic health record systems and scheduling software
- Analytical skills
- Problem-solving abilities
Location
- Albany, NY
Work Type
- Full Time
- Onsite
Experience Level
- Minimum of 2 years experience
Education Level
- High school diploma or equivalent
- Associate degree or higher preferred
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Voluntary
- Time-Off Benefits
- EAP
- 401K
- Commuter Benefits
About the Company
- Albany Gastroenterology Consultants