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About the Role
We are a growing men's cosmetics brand from Finland, established over ten years ago in Tampere and now with a location in Berlin. Since 2022, we have managed our German and European business from Berlin, with our office and warehouse under one roof, a constantly growing team, and products we manufacture ourselves. We offer high-quality men's cosmetics with natural ingredients, from beard care to hair shampoos, shower gels, and premium perfumes. We are a brand with character: direct, honest, with a wink – and we are growing. If you join us now, you'll be part of establishing Dick Johnson further in the European market. You will be trained by our experienced supervisor from the start and will not be on your own.
Responsibilities
- Act as the first point of contact for customers via email, live chat, and social media.
- Answer questions, solve problems, and ensure customers feel well taken care of.
- Communicate with customers in a cool, direct tone, using 'Du'.
- Collaborate closely with warehouse, logistics, and marketing teams.
- Maintain product data in Shopify.
- Identify patterns, such as increasing returns, and report them structurally.
- Develop FAQs and SOPs.
- Contribute to improving internal processes.
- Think proactively and beyond your defined tasks.
Requirements
- Native-level German proficiency.
- Very good English skills, as English is the working language, especially for communication with the Finnish team via Slack.
- First experience in customer service or support.
- Familiarity with Shopify or similar shop systems.
- Ideally, knowledge of returns solutions like 8 Returns.
- Ability to remain calm under pressure, especially during peak times like Black Week and Christmas.
- Enjoyment of writing, as daily written communication is required.
- Proactive and self-motivated attitude; see what needs to be done and take initiative.
Skills
- Customer service
- Support
- Shopify
- E-commerce
- Returns management
- Communication
- Problem-solving
- Written communication
- Proactiveness
Location
- Berlin
Work Type
- Full-time
Experience Level
- Entry-level to Mid-level
Salary/Compensations
- €2,900 - €3,200 gross per month, negotiable based on experience
Benefits
- Flat hierarchies
- Opportunity to shape decisions from the beginning
- Real career advancement opportunities in a growing company
- Cross-functional learning and development
- Sports Club Membership
- Employee Benefit Program (coming soon)
- Deutschlandticket (in planning)
About the Company
- Dick Johnson is a men's cosmetics brand from Finland, founded over ten years ago in Tampere.
- We have our own location in Berlin since 2022, managing our German and European business.
- We operate with our office and warehouse under one roof and a growing team.
- We manufacture our own products: high-quality men's cosmetics with natural ingredients.
- Our product range includes beard care, hair shampoos, shower gels, and premium perfumes.
- We focus on premium products, not mass-produced items.
- We are a brand with character: direct, honest, and with a wink.
- We are growing and establishing ourselves in the European market.