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Responsibilities

• Promote a safe, cooperative, and professional healthcare environment to ensure optimum patient care.
• Adhere to all hospital policies, procedures, rules, and regulations.
• Prioritize customer service, treating patients, visitors, and co-workers professionally with courtesy and tact.
• Effectively communicate SBH services and ensure concerns reach the appropriate personnel promptly.
• Maintain adequate levels of supplies and instruments in each operatory.
• Keep operatories hygienic and in functioning order, reporting non-working equipment to the supervisor.
• Provide healthcare instructions to patients and take vital signs.
• Assist doctors in direct patient care, including greeting, seating, preparing materials, and performing four-handed dentistry.
• Prepare and set up the clinic for daily use, ensuring cleanliness throughout the day.
• Anticipate clinician needs during clinical procedures to maintain practice flow.
• Assist in IV sedations.
• Complete Epic/Wisdom training as needed.
• Assist in the efficient transition of new doctors and dental assistants for better acclimation.
• Maintain an updated file of continuing education courses, including 12 hours annually and passing CPR.
• Work with dentists to ensure patient payment prior to work initiation.
• Be proficient in the Dentrix system, including scheduling, charting, taking digital x-rays, and documenting.
• Work as a team player and multitask efficiently.
• Utilize downtime productively.
• Participate in duties such as distributing supplies, cleaning the developer and laboratory, covering patient flow, assisting in instrument sterilization, and maintaining the code cart.
• Be responsible for returning all items (hand pieces, endo system, laser) in proper working order.
• Notify the supervisor about equipment problems or supply issues.
• Work with patients of all ages.
• Perform doctor's order requests and add results in EPIC (e.g., Glucose, pregnancy tests).

Requirements

• One year of experience in a private practice or clinic setting.
• Bilingual (Spanish) proficiency.

Skills

• Customer Service
• Communication
• Dentrix system proficiency (scheduling, charting, digital x-rays, documentation)
• Teamwork
• Multitasking
• Productive downtime utilization
• Epic/Wisdom proficiency
• Four-handed dentistry

Experience Level

• One year experience in a private practice or clinic setting

Education Level

• High School Diploma or Equivalent
• Certified and/or registered dental assistant preferred