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About the Role

The Manager VIP Hospitality will manage VIP client needs and provide exceptional hospitality for guests at high-profile events attended by celebrities, executives, and VIPs. This role acts as the VIP administrator for concerts, games, and special events, serving as a key contact for the MSG VIP Services department.

Responsibilities

• Manage VIP Services databases, documents, and calendars.
• Manage VIP client needs, including real-time adjustments, issue resolution, and timely responses.
• Provide support and exceptional hospitality in VIP spaces during events.
• Lead and oversee part-time VIP hospitality staff during events.
• Collaborate on and update seating assignments and hospitality spaces for VIP and executive guests.
• Manage team finance documents, including invoicing, bill backs, tracking, and reconciliation.
• Provide creative input on special projects and perform other duties.
• Manage and organize suite inventory and merchandise for the VIP team.
• Support daily operations.
• Provide exceptional experiences for guests, partners, and team members by adhering to appearance and presentation guidelines.

Requirements

• 5+ years of experience in a related field.
• Previous managerial experience preferred.
• Strong attention to detail ensuring high accuracy and efficiency.
• Well-organized self-starter.
• Ability to adapt to shifting priorities.
• Ability to execute multiple tasks in a fast-paced service environment with changing demands.
• Exhibits a passion for the VIP guest experience.
• High comfort level with senior executives and high-profile personalities.
• Creative problem solver.
• Self-confident, calm demeanor in high-pressure, high-profile environments.
• Ability to stand for the duration of evening events.
• Available to work prolonged hours including evenings, weekends, and holidays.
• Some travel required.

Location

• Onsite

Work Type

• Full-time

Experience Level

• Managerial experience preferred

Salary/Compensations

• $83,000—$125,000 USD

Benefits

• Robust set of tools and resources for upskilling and career development.
• Opportunities for growth and longevity.

About the Company

• Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences.
• The Company’s portfolio includes world-renowned venues like Madison Square Garden, Radio City Music Hall, and Beacon Theatre, showcasing a broad array of sporting events, concerts, family shows, and special events.
• MSG Entertainment features the original production, the Christmas Spectacular Starring the Radio City Rockettes.
• More information is available at www.msgentertainment.com.

Equal Opportunity

• MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
• MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.