Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking a dedicated individual to join our team and contribute to our mission of educating students to shape the future and become excellent leaders. This role is crucial in providing essential support and fostering a positive learning environment.

Responsibilities

• Provide front-line customer service.
• Manage business correspondence and professional communication with customers.
• Handle sensitive information with discretion and maintain confidentiality.

Requirements

• Proven experience in front-line customer service or similar roles.
• Excellent attention to detail.
• Strong organizational and time management skills.
• Proficiency in business correspondence and professional communication with customers.
• Strong working knowledge of the MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Fluency in English (written and spoken).
• Minimum A2 level in German (written and spoken).
• Exceptional interpersonal skills with a customer-service-oriented mindset.
• Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
• Empathetic, open-minded, and highly communicative, with a strong social presence.
• Prior experience in student services or administrative roles within an educational institution is preferred.
• Proven track record in student services, customer support, administration, higher education management, or continuing education.
• Ability to think critically and develop new approaches and innovative solutions.
• Creative thinker with the ability to problem-solve and contribute new ideas.
• Strong team player with a proactive attitude and the ability to take initiative.
• Flexible and adaptable, comfortable with shifting priorities and diverse responsibilities.

Skills

• Customer service
• Organizational skills
• Time management skills
• Business correspondence
• Professional communication
• MS Office Suite (Word, Excel, Outlook, PowerPoint)
• Interpersonal skills
• Customer-service-oriented mindset
• Discretion
• Confidentiality
• Communication
• Critical thinking
• Problem-solving
• Teamwork
• Proactive attitude
• Adaptability

Location

• Berlin

Work Type

• Full-time

Experience Level

• Minimum A2 level in German
• Proven experience in front-line customer service or similar roles

About the Company

• BSBI's mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an ever-changing business world. It also aims to teach students to understand how businesses function and how economic success is generated. BSBI offers industry-relevant programs that focus on the development of practical entrepreneurial skills necessary for professional success. Located in the heart of Berlin, we are an international business school that offers academic excellence. We are a member of Global University Systems (GUS) and provide unlimited career opportunities for its students and staff.
• GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society.
• With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Business & Innovation), htk academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts.
• As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students.
• At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education. www.gusgermany.com