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About the Role

Apogee Delivery is seeking an experienced, hands-on General Manager to lead its final-mile delivery operation in the Greater Albany, New York market. This role requires a visible, high-energy leader to take full ownership of the location, build strong relationships, hold teams accountable, and foster a culture of operational excellence and customer service.

Responsibilities

• Take complete ownership of the Albany location’s operational and financial performance.
• Manage the location’s profit and loss performance, labor costs, operating expenses, productivity, and overall profitability.
• Build and execute operating plans that support service expectations and business goals.
• Identify performance gaps quickly and implement clear, sustainable corrective actions.
• Maintain a strong presence during critical operating periods, including morning load-out and peak delivery days.
• Lead the daily performance of contracted motor carriers, drivers, helpers, dispatchers, and operational support personnel.
• Ensure the operation has the appropriate number of qualified delivery teams to support daily and seasonal volume.
• Monitor delivery performance, completion rates, customer satisfaction, claims, damages, attendance, route execution, and service quality.
• Coach underperforming carriers and delivery teams through documented improvement plans and consistent follow-up.
• Hold carriers accountable to Apogee, client, safety, compliance, and customer-service expectations.
• Develop strong relationships with delivery teams while maintaining clear professional standards and accountability.
• Serve as Apogee Delivery’s primary operational leader and relationship owner for the Albany location.
• Build a trusted, solutions-focused partnership with leadership and local operating teams.
• Communicate proactively regarding service levels, staffing, delivery challenges, risks, and corrective actions.
• Participate in client meetings, performance reviews, and operational planning discussions.
• Ensure client concerns are acknowledged quickly, investigated thoroughly, and resolved with urgency.
• Represent Apogee professionally and protect the long-term strength of the client relationship.
• Lead, coach, and develop the location’s dispatch and operational leadership team.
• Set clear expectations and provide frequent, direct, and constructive feedback.
• Create an environment where employees understand their responsibilities and are held accountable for results.
• Build leadership depth by identifying and developing future supervisors and managers.
• Address performance concerns consistently, professionally, and in partnership with Human Resources.
• Promote a positive, disciplined, and results-oriented workplace culture.
• Ensure all employees, carriers, drivers, and helpers meet company and client qualification requirements.
• Maintain compliance with background checks, motor vehicle records, drug screening, insurance, identification, training, and documentation requirements.
• Prevent unqualified or unauthorized personnel from participating in delivery operations.
• Enforce safety procedures, equipment standards, customer-property protection requirements, and delivery protocols.
• Investigate incidents, claims, customer complaints, injuries, and compliance concerns promptly.
• Partner with Apogee’s Risk, Compliance, Human Resources, and Operations teams to reduce exposure and strengthen operating controls.
• Track and improve key performance indicators, including customer satisfaction, delivery completion rate, on-time performance, claims and damage frequency, customer issue rate, route and labor productivity, carrier attendance and reliability, safety and compliance performance, and location profitability.
• Lead regular performance reviews with employees and contracted carriers.
• Use reporting and operational data to identify trends, root causes, and improvement opportunities.
• Develop action plans with measurable owners, deadlines, and expected outcomes.
• Ensure improvement initiatives are followed through to completion.

Requirements

• Three or more years of leadership experience in final-mile delivery, logistics, transportation, warehousing, retail operations, or a similar service-based environment.
• Previous experience managing a location, terminal, distribution operation, or field-based team.
• Demonstrated experience managing financial performance, budgets, operating costs, or a location-level P&L.
• Strong ability to lead both employees and independent contracted service providers.
• Proven success managing client relationships in a high-expectation environment.
• Ability to make decisions quickly, communicate clearly, and remain composed under pressure.
• Strong coaching, accountability, conflict-resolution, and problem-solving skills.
• Comfort working with performance reports, spreadsheets, scorecards, and operational systems.
• Working knowledge of safety, employment, transportation, and contractor-compliance expectations.
• Ability to work a flexible schedule based on operational needs, including early mornings, weekends, holidays, and peak-volume periods.
• Visible and engaged in the operation.
• Competitive and motivated by measurable results.
• Comfortable having difficult but necessary performance conversations.
• Capable of building relationships without sacrificing accountability.
• Organized, responsive, and disciplined with follow-through.
• Focused on developing people rather than simply directing tasks.
• Able to balance the needs of the client, customers, carriers, employees, and the business.
• Ready to take ownership rather than wait for direction.
• Submit a resume outlining leadership, logistics, client-management, and financial-management experience.

Skills

• Final-mile delivery
• Logistics
• Transportation
• Warehousing
• Retail operations
• Service-based management
• Financial performance management
• Budget management
• Operating cost control
• P&L management
• Client relationship management
• Decision making
• Clear communication
• Composure under pressure
• Coaching
• Accountability
• Conflict resolution
• Problem-solving
• Performance reporting
• Spreadsheet proficiency
• Scorecard utilization
• Operational systems
• Safety compliance
• Employment law compliance
• Transportation compliance
• Contractor compliance

Location

• Greater Albany, New York

Work Type

• Full-time
• Onsite

Experience Level

• 3+ years of leadership experience

About the Company

• At Apogee Delivery, our leaders have the opportunity to directly influence the success of their operation.
• You will be trusted to lead the Albany market, strengthen a major client partnership, build a high-performing team, and create measurable improvements in both service and profitability.
• We are looking for a leader who wants responsibility, welcomes accountability, and takes pride in building an operation that performs at a high level every day.

Equal Opportunity

• Apogee Delivery is an equal opportunity employer.
• Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.