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About the Role

This position is responsible for providing support to United personnel and our customers with our Wirtgen roadbuilding products to ensure equipment issues are resolved in a timely manner. They utilize industry experience, machinery background, and customer service skills to engage problems proactively and communicate with internal staff.

Responsibilities

• Work directly with shop and field technicians in diagnosing complex or difficult product issues to determine root cause and corrective action needed.
• Provide assistance in performing equipment or component failure analysis to determine if warranty coverage is applicable.
• Works with UCFNE service writers to ensure proper and timely filing of warranty documentation.
• Act as the principal internal contact for Wirtgen Gup service personnel, engineers and/or product managers in resolving customer product issues.
• Evaluate technician capabilities and provide training and/or recommendations to management to improve technical skills and capabilities.
• Provide support to sales on any complex or new machine attachment installations to ensure equipment is installed in accordance with OEM guidelines to minimize application failures.
• Work with sales and product support to resolve machine application issues, particularly those caused by machine modifications, work tools and other attachments.
• Assists sales on high opportunity or new product demonstrations.
• Work with key customers to help them improve maintenance practices to increase machine performance, reliability, and uptime.
• Promote utilization of company CRM to ensure optimal internal customer issue/opportunity communications.
• Review branch service department’s equipment and tooling and provide recommendations to management for them to effectively service specific equipment in their territory.
• Maintain Factory Level Technical Certifications for Wirtgen Group product lines.
• Assist in technician recruiting initiatives and determining qualifications and capabilities during interviews with prospects.
• Assist Customer Support Advisors (CSA) team with training for winter inspections and quoting large or complex repair jobs.
• Assist in performing trade evaluations on multi-unit deals or high dollar value trades.
• Attend local industry Associations meetings as necessary.
• This role may require the employee to be engaged with customers outside of normal daily working hours.
• Specialist will work independently or with other UCFNE technicians to maintain maximum customer uptime and productivity.
• Other duties as assigned.

Requirements

• Experience with Wirtgen equipment is preferred.
• 3 to 5 years of related field experience in road construction or heavy equipment service.
• Strong mechanical aptitude and diagnostic skills are essential.
• Effective communication and organizational abilities are required.
• A valid driver’s license and willingness to travel are necessary.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to sit, stand, and walk.
• The employee must lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Skills

• Customer service skills
• Machinery background
• Mechanical aptitude
• Diagnostic skills
• Communication abilities
• Organizational abilities

Location

• Northeast

Work Type

• Full Time
• Monday – Friday 1st shift – Saturdays as needed

Experience Level

• 3 to 5 years

Benefits

• Medical
• Dental
• Vision
• 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance

About the Company

• United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast.
• We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers.
• United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.
• United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand.
• We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team.
• United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless.
• We invite you to join us now, as this is just the beginning.