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About the Role

The Service Delivery Lead is responsible for ensuring the stability, availability, performance, and continuous improvement of critical Fixed Income production services within Securities & Payments Technology. This role provides end-to-end service leadership across applications, infrastructure, vendors, and business stakeholders to support the reliable operation of market-critical systems.

Responsibilities

• Own the overall service delivery lifecycle for Fixed Income platforms, ensuring services are delivered in line with business expectations and operational commitments.
• Develop and maintain service level objectives (SLOs), KPIs, and operational dashboards to measure service performance and customer outcomes.
• Lead regular service review meetings with stakeholders, providing transparency on service performance, risks, issues, and improvement initiatives.
• Ensure effective operational support models, support documentation, runbooks, and knowledge management practices are maintained.
• Drive service maturity initiatives, including automation, observability, capacity management, and operational resilience improvements.
• Manage service risks, dependencies, and operational readiness activities to ensure sustained service excellence.
• Collaborate with Architecture, Engineering, Infrastructure, Cyber Security, and Operations teams to continuously improve service reliability and customer experience.
• Act as the Technology Service Lead for projects impacting Fixed Income services, ensuring operational and support requirements are embedded from initiation through to production implementation.
• Partner with Project Managers and Technology Leads to ensure successful delivery of strategic initiatives, regulatory programs, and infrastructure upgrades.
• Provide service impact assessments, operational risk evaluations, and production readiness approvals for technology change initiatives.
• Ensure projects meet operational acceptance criteria, including monitoring, alerting, support processes, documentation, resilience testing, and disaster recovery requirements.
• Oversee transition-to-support activities and ensure effective knowledge transfer from project teams into operational teams.
• Track project risks, dependencies, and milestones, escalating issues that may impact delivery timelines, service stability, or business outcomes.
• Support business case development, resource planning, and technology roadmap initiatives for Fixed Income services.
• Drive successful implementation of technology transformation initiatives, ensuring business value is realised while maintaining service stability and operational resilience.

Requirements

• 8+ years' experience in Technology Service Management, Application Support, Production Support, or Service Delivery roles.
• Experience managing mission-critical financial market, banking, payments, or trading platforms.
• Strong understanding of ITIL Service Management practices including Incident, Problem, Change, and Service Level Management.
• Proven experience leading major incident management and stakeholder communications.
• Experience working across technology, infrastructure, cybersecurity, and business teams.
• Strong analytical, troubleshooting, and risk management capabilities.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to manage competing priorities in a complex, high-pressure environment.
• Candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

Skills

• Fixed Income
• Settlement
• Custody
• Payments
• SWIFT
• Collateral Management
• Financial Market Infrastructure systems
• Cloud technologies
• Observability platforms
• Automation
• DevOps practices
• ITIL Certification

Location

• Australia

Work Type

• Hybrid
• Full-time

Experience Level

• 8+ years

Education Level

• ITIL Certification

Benefits

• Flexible working

About the Company

• ASX is powering Australia's financial markets and is a leading global securities exchange known for being a trusted market operator and an exciting data hub.
• The ASX team brings together talented people from a diverse range of disciplines, running critical market infrastructure.
• We are proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture.
• We are an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, committed to a fair and inclusive workplace where everyone can thrive.

Equal Opportunity

• We encourage you to apply even if you don’t meet all the criteria of this role.
• If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.
• At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace.
• We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.